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- Tasks: Provide 3rd line IT support and manage systems for a dynamic tech environment.
- Company: Join the innovative Alpine F1 Team, known for its inclusive culture.
- Benefits: Competitive salary, diverse workplace, and opportunities for personal growth.
- Why this job: Be part of a team that values diversity and innovation in technology.
- Qualifications: Experience with Microsoft platforms and strong customer service skills.
- Other info: Exciting career development in a fast-paced, collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
Alpine has an exciting opportunity to join the team as an IT Technical Support Engineer. Reporting to the IT Technical Support Team Leader, you will be a key point of contact for escalations from our IT Service Desk Technicians, while also providing 3rd Line support to the wider team. This role encompasses the implementation, management, maintenance, and support for a vast majority of our systems, including onsite servers, clients, and cloud resources.
You will monitor and maintain operational and performance levels across all Microsoft platforms, provide 3rd line support for escalated incidents, and proactively identify shortfalls or potential problems, responding to system-generated alarms. Additionally, you will identify business benefits/requirements using technical solutions, train and mentor colleagues on new and existing technologies, and prioritise workloads, recording and updating incidents within the Incident Management System.
Other Key Aspects Of The Role
- Creating and maintaining documentation to support the current infrastructure and services.
- Adhering to ITIL Change and Release Management Processes.
- Liaising with and managing 3rd party suppliers.
- Assisting colleagues with day-to-day technical challenges.
You will continually improve systems based on changing demands, including producing scripts, tools, and procedures to assist with automating tasks, and ensure high-quality service delivery.
The Person
The ideal candidate will be enthusiastic, dynamic, and responsible with a strong desire to succeed. Exceptional customer service skills, a strong team ethic, a can-do attitude, the ability to work under pressure, a positive personality, and excellent communication skills are essential.
We are looking for someone with technical knowledge and experience in:
- Active Directory Domain Services (ADUC/DNS/DHCP/CA/GPO)
- Windows Server
- Windows Client management
- Microsoft 365 & Office 365 Services and Administration
- Microsoft Exchange
- Intune
- PowerShell
- Linux
- Networking and Wireless Technologies
- Microsoft Endpoint Manager (Configuration Manager/SCCM)
- Virtualisation using VMware vSphere
- Virtual Desktop Infrastructure using VMware Horizon.
Candidates must have permanent right to work in the UK. Alpine F1 Team strives to be diverse and inclusive—a place where we can all be ourselves. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are committed to making a consistent, top‑down effort to be role models for what diversity, inclusion, and belonging mean in society.
IT Technical Support Engineer employer: Alpine
Contact Detail:
Alpine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Alpine or in similar roles on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Active Directory, Windows Server, and all those other techy bits mentioned in the job description.
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to share examples of how you've tackled technical challenges in the past—this is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace IT Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Technical Support Engineer role. Highlight your experience with Microsoft platforms, Active Directory, and any relevant technical skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can benefit our team. Be sure to mention your customer service skills and your ability to work under pressure.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We love candidates who can think on their feet and come up with innovative solutions, so don't hold back!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Alpine
✨Know Your Tech Inside Out
Make sure you brush up on all the technical skills mentioned in the job description. Familiarise yourself with Active Directory, Windows Server, and Microsoft 365. Being able to discuss your experience with these technologies confidently will show that you're the right fit for the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Think about specific incidents where you provided 3rd line support or improved a system. This will demonstrate your ability to handle escalations and your proactive approach to problem-solving.
✨Communicate Clearly and Positively
Since exceptional customer service skills are essential, practice explaining complex technical concepts in simple terms. During the interview, maintain a positive attitude and be ready to showcase your communication skills, especially when discussing how you’ve trained or mentored colleagues.
✨Understand the Company Culture
Research Alpine F1 Team's values around diversity and inclusion. Be prepared to discuss how you can contribute to a positive team environment. Showing that you align with their culture will help you stand out as a candidate who not only has the skills but also fits well within the team.
