At a Glance
- Tasks: Lead a dynamic IT support team and drive performance while delivering exceptional service.
- Company: Join the innovative Alpine F1 Team, a leader in motorsport technology.
- Benefits: Enjoy competitive pay, private healthcare, gym access, and a subsidised restaurant.
- Other info: Work in a collaborative environment with excellent career growth opportunities.
- Why this job: Be part of a vibrant culture where your ideas matter and you can make an impact.
- Qualifications: Strong technical skills in IT systems and a passion for customer service.
The predicted salary is between 40500 - 49500 £ per year.
We have a fantastic opportunity for an exceptionally talented IT Technical Support Team Leader to join our Information Technology group at Enstone. This is an exciting opportunity for a technically capable and highly motivated IT professional. Combining technical expertise with people leadership, you will play a key role in delivering exceptional IT support service. Our team is dedicated to pushing the boundaries of technology and optimising performance to achieve our goals. We are built on collaboration and mutual support, fostering a vibrant, inclusive culture where your ideas and contributions are valued.
The Role
This role is responsible for leading the 2nd Line IT Service Desk team, driving performance, supporting individual development, and fostering a culture of continuous improvement. You will oversee day‑to‑day service delivery, manage escalations, coordinate team workloads, and provide project support to ensure the successful delivery of ongoing IT initiatives. This role covers the implementation, management, maintenance, improvement and ownership for most of our systems including onsite servers, clients, and cloud resources.
The key objectives for this role are:
- To set and maintain high standards for incident and request management, ensuring routine reviews with the team and adherence to process.
- Drive operational efficiency through process optimisation, automation, and the implementation of robust documentation and knowledge management practices.
- Collaborate with the wider IT Operations team to support infrastructure initiatives, project delivery, and effective escalation management.
- Monitor, maintain and enhance the performance, availability, and security of Microsoft platforms and associated IT systems.
- Provide advanced technical support for complex incidents, proactively identifying and resolving potential issues before they impact the business.
- Manage relationships with third‑party suppliers and contribute to ITIL‑based Change and Release Management processes.
- Stay informed on emerging technologies and industry best practices, sharing knowledge and training colleagues to support continual improvement.
The Person
The role includes ownership of certain systems and platforms and therefore requires technical knowledge and experience of implementing and troubleshooting. Additional required skills and attributes include:
- Strong working knowledge of Active Directory Domain Services (ADUC/DNS/DHCP/CA/GPO), Windows Client management, PowerShell, Linux, Networking and Wireless Technologies.
- Highly proficient in Microsoft Intune, Microsoft 365 & Office 365 Services and Administration, Microsoft Azure Knowledge, Microsoft Exchange and Microsoft Endpoint Manager (Configuration Manager/SCCM).
- Virtualisation using VMware vSphere.
- Desire to deliver exceptional customer service.
- Excellent communicator with an ability to work under pressure.
- Strong team ethic and can-do attitude.
What We Offer You In Return
- Competitive remuneration packages
- Private medical healthcare
- Access to a free on‑site gym
- A subsidised restaurant
- Many more additional benefits
- State-of-the-art facilities
At Alpine F1 Team, we celebrate diversity and strive to create an inclusive environment where everyone can be their true selves. We welcome individuals from all backgrounds, ethnicities, cultures, and experiences. We are committed to leading by example in promoting diversity, inclusion, and belonging in our society.
IT Technical Support Team Leader employer: ALPINE RACING LIMITED
ALPINE RACING LIMITED is an attractive employer due to its focus on innovation and high-performance solutions in motorsport. The company promotes a collaborative work culture and provides opportunities for professional development, making it an ideal place for individuals looking to grow their careers in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technical Support Team Leader
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ALPINE RACING LIMITED values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ALPINE RACING LIMITED might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ALPINE RACING LIMITED!
✨Direct Apply to ALPINE RACING LIMITED
Let's not forget to apply directly through the ALPINE RACING LIMITED website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technical Support Team Leader
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ALPINE RACING LIMITED.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ALPINE RACING LIMITED. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ALPINE RACING LIMITED
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
