At a Glance
- Tasks: Provide 1st and 2nd Line IT support to users, both onsite and remotely.
- Company: Join a dynamic team at Alpine, focused on customer-centric IT solutions.
- Benefits: 6-month contract with potential for extension, competitive pay, and hands-on experience.
- Other info: Fast-paced environment with opportunities for growth and learning in IT.
- Why this job: Be the go-to tech hero, solving problems and improving user experiences every day.
- Qualifications: Experience in IT support, strong troubleshooting skills, and a passion for helping others.
The predicted salary is between 40000 - 45000 £ per year.
Contract Type: 6 months fixed-term (potential to be extended / role become Permanent)
Department: IT
About the role
Alpine is seeking a hands-on, customer-focused IT Support person to provide 1st and 2nd Line support across the business. This role is primarily onsite and involves a mix of service desk, desk-side, remote, and face-to-face support, ensuring users at all levels receive a high-quality, responsive IT service. You will play a key role in maintaining operational stability while supporting ongoing improvements and projects across the IT estate.
Key Responsibilities
- Provide 1st and 2nd Line IT support to internal users via desk-side, remote, and face-to-face engagement
- Log, prioritise, and resolve incidents and service requests in line with agreed SLAs
- Deliver proactive floorwalking support, assisting users across offices and meeting spaces
- Troubleshoot issues across:
- Laptops, desktops, and mobile devices
- Printers and meeting room technology
- Business-critical applications
- Support and administer:
- Microsoft 365 (Outlook, Teams, SharePoint)
- Active Directory / user account management
- Assist with:
- New starter onboarding and leaver processes
- Device builds, deployments, and lifecycle management
- IT asset tracking and documentation
- Escalate complex issues to 3rd line or external partners where required
- Maintain accurate ticket updates, documentation, and knowledge base articles
- Contribute to continuous improvement of IT support processes and user experience
Qualifications
- Proven experience in a 1st/2nd Line IT Support, Service Desk, or Desktop Support role
- Strong experience delivering remote and onsite, face-to-face user support
- Solid technical knowledge of:
- Windows 10/11
- Microsoft 365 (Outlook, Teams, SharePoint)
- Active Directory / user administration
- Basic networking (DNS, DHCP, TCP/IP, VPN)
- Experience with ticketing tools (e.g. ServiceNow, Jira, or similar)
- Excellent troubleshooting and problem-solving skills
- Strong communication and stakeholder engagement skills
- Ability to manage and prioritise workload in a fast-paced environment
- Experience in a multi-site or fast-paced operational business
- Exposure to IT projects (rollouts, migrations, upgrades)
- Knowledge of ITIL practices
- Full UK driving licence
What we are looking for
- A practical, hands-on support engineer who is comfortable working directly with users
- Someone who takes ownership of issues and sees them through to resolution
- A strong communicator who can support both technical and non-technical stakeholders
- A proactive individual who identifies opportunities for improvement
1st / 2nd Line IT Support Engineer in Bury employer: Alpine Fire Engineers Ltd
Alpine is an exceptional employer that values its IT Support team, offering a dynamic work environment where hands-on experience meets professional growth. With a strong focus on employee development and a culture of collaboration, you will have the opportunity to enhance your skills while providing vital support across the business. Located in a vibrant area, Alpine promotes a healthy work-life balance and encourages innovation, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land 1st / 2nd Line IT Support Engineer in Bury
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Alpine Fire Engineers Ltd that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace 1st / 2nd Line IT Support Engineer in Bury
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Alpine Fire Engineers Ltd, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Alpine Fire Engineers Ltd can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Alpine Fire Engineers Ltd will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Alpine Fire Engineers Ltd
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Alpine Fire Engineers Ltd. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Alpine Fire Engineers Ltd.
