At a Glance
- Tasks: Provide 1st and 2nd Line IT support to users, both onsite and remotely.
- Company: Join a dynamic team at Alpine, focused on customer-centric IT solutions.
- Benefits: 6-month contract with potential for extension, competitive pay, and hands-on experience.
- Other info: Fast-paced environment with opportunities for growth and learning in IT.
- Why this job: Be the go-to tech hero, solving problems and improving user experiences every day.
- Qualifications: Experience in IT support, strong troubleshooting skills, and a passion for helping others.
The predicted salary is between 40000 - 45000 £ per year.
Contract Type: 6 months fixed-term (potential to be extended / role become Permanent)
Department: IT
About the role
Alpine is seeking a hands-on, customer-focused IT Support person to provide 1st and 2nd Line support across the business. This role is primarily onsite and involves a mix of service desk, desk-side, remote, and face-to-face support, ensuring users at all levels receive a high-quality, responsive IT service. You will play a key role in maintaining operational stability while supporting ongoing improvements and projects across the IT estate.
Key Responsibilities
- Provide 1st and 2nd Line IT support to internal users via desk-side, remote, and face-to-face engagement
- Log, prioritise, and resolve incidents and service requests in line with agreed SLAs
- Deliver proactive floorwalking support, assisting users across offices and meeting spaces
- Troubleshoot issues across:
- Laptops, desktops, and mobile devices
- Printers and meeting room technology
- Business-critical applications
- Support and administer:
- Microsoft 365 (Outlook, Teams, SharePoint)
- Active Directory / user account management
- Assist with:
- New starter onboarding and leaver processes
- Device builds, deployments, and lifecycle management
- IT asset tracking and documentation
- Escalate complex issues to 3rd line or external partners where required
- Maintain accurate ticket updates, documentation, and knowledge base articles
- Contribute to continuous improvement of IT support processes and user experience
Qualifications
- Proven experience in a 1st/2nd Line IT Support, Service Desk, or Desktop Support role
- Strong experience delivering remote and onsite, face-to-face user support
- Solid technical knowledge of:
- Windows 10/11
- Microsoft 365 (Outlook, Teams, SharePoint)
- Active Directory / user administration
- Basic networking (DNS, DHCP, TCP/IP, VPN)
- Experience with ticketing tools (e.g. ServiceNow, Jira, or similar)
- Excellent troubleshooting and problem-solving skills
- Strong communication and stakeholder engagement skills
- Ability to manage and prioritise workload in a fast-paced environment
- Experience in a multi-site or fast-paced operational business
- Exposure to IT projects (rollouts, migrations, upgrades)
- Knowledge of ITIL practices
- Full UK driving licence
What we are looking for
- A practical, hands-on support engineer who is comfortable working directly with users
- Someone who takes ownership of issues and sees them through to resolution
- A strong communicator who can support both technical and non-technical stakeholders
- A proactive individual who identifies opportunities for improvement
1st / 2nd Line IT Support Engineer employer: Alpine Fire Engineers Ltd
Alpine is an exceptional employer that values its IT Support team, offering a dynamic work environment where hands-on experience meets professional growth. With a strong focus on employee development and a culture of collaboration, you will have the opportunity to enhance your skills while providing top-notch support to users across the business. Located in a vibrant area, Alpine promotes a healthy work-life balance and encourages innovative thinking, making it an ideal place for those seeking meaningful and rewarding employment.
