At a Glance
- Tasks: Manage customer bookings, improve workflows, and ensure outstanding service.
- Company: Join a dynamic team in a leading freight forwarding company.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Permanent position with a supportive team environment.
- Why this job: Be part of a vital role that enhances customer satisfaction and business success.
- Qualifications: Experience in freight forwarding and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for an experienced Freight Forwarding Operator to join our Team in our Basildon office.
Job type: Permanent, full time
Working Hours: Monday – Friday 08.30 hours – 17.30 hours – one-hour unpaid lunch
Salary: £28,000.00 - £30,000.00 per annum (salary negotiable, depending on experience)
About the role
Key Responsibilities:
- Understand and execute the departments vision of good business development in order to ensure outstanding customer services to clients
- Maintain the operations system ensuring customer bookings are accurately recorded
- Maintain regular communication with sales teams reporting new sales leads and handover of shipments
- Create new and maintain current SOPs for the department
- Communicate quotations to the line manager/sales team within two hours of receipt and ensure all quotations are recorded on the system in one format
- Implement and improve new efficiencies in customer workflow in conjunction with line manager
- Maintain key accounts and ensure general enquiries are expedited
- Update the CRM ensuring spot quotations are entered on to the system
- Gain feedback where possible and follow up enquiries
- Deal with customer/client complaints are expedited in the agreed timeline in accordance with SOPs
- Aid Credit Control with collection of overdue payments from suppliers/clients
- Ensure customer due diligence checks are completed for new customers
- Maintain at all times high standards of personal quality, Health
Freight Forwarding Operator in Essex employer: ALPI UK
ALPI UK is an excellent employer, offering a dynamic work environment in Basildon where compliance and growth are at the forefront of our operations. We prioritise employee development through ongoing training and support, ensuring that our team members thrive in their roles while enjoying a competitive salary and comprehensive benefits package. Join us to be part of a collaborative culture that values your contributions and fosters professional advancement.
