At a Glance
- Tasks: Manage freight operations, ensuring excellent customer service and efficient workflows.
- Company: Join ALPI UK, a trusted global logistics leader with a personal touch.
- Benefits: Enjoy 20 days annual leave, enhanced pension, and private medical insurance after one year.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team making a real impact in the logistics industry.
- Qualifications: Experience in logistics, strong communication skills, and proficiency in IT.
The predicted salary is between 33750 - 41250 £ per year.
We are looking for an experienced Freight Forwarding Operator to join our Team in our Basildon office.
Job type
Permanent, full time
Working Hours
- Monday – Friday 08.30 hours – 17.30 hours – one-hour unpaid lunch
- Salary : £28,000.00 - £30,000.00 per annum (salary negotiable, depending on experience)
About the role
Key Responsibilities
- Understand and execute the departments vision of good business development in order to ensure outstanding customer services to clients
- Maintain the operations system ensuring customer bookings are accurately recorded
- Maintain regular communication with sales teams reporting new sales leads and handover of shipments
- Create new and maintain current SOPs for the department
- Communicate quotations to the line manager/sales team within two hours of receipt and ensure all quotations are recorded on the system in one format
- Implement and improve new efficiencies in customer workflow in conjunction with line manager
- Maintain key accounts and ensure general enquiries are expedited
- Update the CRM ensuring spot quotations are entered on to the system
- Gain feedback where possible and follow up enquiries
- Deal with customer/client complaints are expedited in the agreed timeline in accordance with SOPs
- Aid Credit Control with collection of overdue payments from suppliers/clients
- Ensure customer due diligence checks are completed for new customers
- Maintain at all times high standards of personal quality, Health & safety and professionalism and actively promote all company policies and procedures
- Represent the company in the best possible light at all times
- Ensure to oversee client management and sub-contractor management in line with polices, practices and procedures
- Ensure all financial transactions in compliance with Alpi organisational policy and procedures, legal requirements, and good practice guidelines
- Ensure to carry out processes, practices in line with policies, practices, and procedures
- Ensure customer Bookings are accurately taken & entered operations system, International, National and cross trade
- Provide customers with accurate and cost-effective quotations within a timely fashion
- Confirm quotations received by email (within half an hour)
- Booking consignments with third party contractors
- Quoting cross trade consignments
- Booking deliveries in with customers
- Liaising with suppliers / Origin Offices
- Build strong relationships with customers
- Invoicing and Administration
Skills, Experience and Competencies
- Knowledge of road freight market rates and services, ability to quote accordingly.
- Be able to prioritise own workload but also be able to work as part of a team.
- Be fully conversant in IT skills e. g., Microsoft Office Suite (Word, Excel) and systems.
- Have excellent communication skills over the telephone and e-mail.
- Have experience with Excel reporting.
- Have good team working skills.
- Have good understanding of logistics processes and procedures.
- Ability to work as part of a team as well and being confident independently
- Demonstratable working administrative background
- Must have analytical skills, with a high level of detail
Benefits that support you
Working at ALPI UK comes with a range of benefits designed to support your wellbeing, financial future and life outside of work, including:
- 20 days' annual leave plus bank holidays
- Loyalty holiday scheme, awarding 1 additional day's annual leave for each completed year of service, up to a maximum of 5 additional days
- Milestone Day, an additional paid day off to celebrate a meaningful personal occasion of your choice
- Enhanced pension contributions, increasing to a 9% employer contribution after 1 years’ service
- Free annual pension and investment review with our independent financial adviser
- Death in Service benefit equivalent to 3 times your annual salary after 6 months' service
- Private Medical Insurance after 1 years’ service (subject to application and scheme eligibility)
- Employee Assistance Programme (EAP) for you and eligible family members
- Access to our employee discounts and benefits platform
About Us
ALPI UK is part of the Albini & Pitigliani Group, an international freight forwarding and logistics organisation with a history spanning more than 80 years.
Established in Italy, the Group has grown into a global network providing logistics and supply chain solutions across international markets.
With locations across Essex, Manchester, Tamworth, Heathrow and Scotland, ALPI UK combines the strength and stability of a global business with the personal approach of a local team.
We are proud to support customers across a wide range of industries through our expertise in freight forwarding, customs, warehousing and supply chain management.
Our success is built on the knowledge, commitment and expertise of our people.
We foster a professional and collaborative working environment where individuals are empowered to take ownership, build strong relationships and deliver with confidence.
Everything we do is guided by our 'With C. A. R. E.' values
- Commitment
- Accountability
- Relationships
- Expertise
These values shape the way we work, support our customers and collaborate with one another every day.
If you are looking to join a trusted international organisation where commitment, accountability, relationships and expertise are valued, and where you can make a meaningful contribution, we would love to hear from you.
#Alpiness
Freight Forwarding Operator in Chelmsford employer: ALPI UK
ALPI UK is an excellent employer, offering a dynamic work environment in Basildon where compliance and growth are at the forefront of our operations. We prioritise employee development through ongoing training and support, ensuring that our team members thrive in their roles while enjoying a competitive salary and comprehensive benefits package. Join us to be part of a collaborative culture that values your contributions and fosters professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Freight Forwarding Operator in Chelmsford
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like ALPI UK and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at ALPI UK!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like ALPI UK keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Freight Forwarding Operator in Chelmsford
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to ALPI UK:This is your chance to really connect with the team at ALPI UK. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at ALPI UK
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with ALPI UK.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show ALPI UK that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at ALPI UK. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
