At a Glance
- Tasks: Lead and deliver exciting ServiceNow projects while managing dynamic teams.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment focused on continuous improvement and career development.
- Why this job: Make a real impact by driving successful ServiceNow implementations and improvements.
- Qualifications: 10+ years in IT with strong ServiceNow experience and leadership skills.
The predicted salary is between 70000 - 90000 £ per year.
We are looking for an experienced ServiceNow Delivery Lead to lead the end-to-end delivery of enterprise ServiceNow engagements. The ideal candidate will manage delivery teams, engage with customer stakeholders, ensure successful implementation of ServiceNow solutions, and drive continuous platform improvements while maintaining high quality and governance standards.
Key Responsibilities
- Lead end-to-end delivery of multiple ServiceNow implementation and enhancement projects.
- Own project planning, execution, resource allocation, risk management, and timely delivery.
- Collaborate with business stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
- Manage cross-functional teams comprising Developers, Technical Leads, Architects, Business Analysts, and QA engineers.
- Drive Agile/Scrum ceremonies and ensure adherence to SDLC best practices.
- Provide technical and delivery leadership across ServiceNow modules such as: ITSM, ITOM, ITAM, HRSD, CSM, CMDB, Discovery, Service Mapping.
- Review solution architecture and ensure compliance with ServiceNow best practices.
- Manage customer communication, status reporting, escalations, and stakeholder expectations.
- Ensure delivery quality through code reviews, governance, testing, and release management.
- Mentor team members and support capability development.
- Drive continuous improvements in delivery processes and operational excellence.
Required Skills
- 10+ years of IT experience with 6+ years of ServiceNow experience.
- Proven experience leading enterprise ServiceNow implementations.
- Strong understanding of ITIL processes, ServiceNow platform architecture, and JavaScript.
ServiceNow Delivery Lead employer: alphayotta
As a leading employer in the tech industry, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. Our ServiceNow Delivery Lead role offers not only competitive benefits and opportunities for professional growth but also the chance to work in a dynamic environment where your contributions directly impact client success. Located in a vibrant area, we provide a supportive atmosphere that encourages continuous learning and development, making us an excellent choice for those seeking meaningful and rewarding employment.
