At a Glance
- Tasks: Lead and manage end-to-end ServiceNow delivery projects with a focus on quality and governance.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to mentor and develop your team.
- Why this job: Make a real impact by driving successful ServiceNow implementations and improvements.
- Qualifications: 10 years of IT experience with 6 years in ServiceNow; strong leadership and communication skills.
The predicted salary is between 70000 - 85000 £ per year.
We are looking for an experienced ServiceNow Delivery Lead to lead the end-to-end delivery of enterprise ServiceNow engagements. The ideal candidate will manage delivery teams, engage with customer stakeholders, ensure successful implementation of ServiceNow solutions, and drive continuous platform improvements while maintaining high quality and governance standards.
Key Responsibilities
- Lead end-to-end delivery of multiple ServiceNow implementation and enhancement projects.
- Own project planning, execution, resource allocation, risk management, and timely delivery.
- Collaborate with business stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
- Manage cross-functional teams comprising Developers, Technical Leads, Architects, Business Analysts, and QA engineers.
- Drive Agile/Scrum ceremonies and ensure adherence to SDLC best practices.
- Provide technical and delivery leadership across ServiceNow modules such as: ITSM, ITOM, ITAM, HRSD, CSM, CMDB, Discovery, Service Mapping.
- Review solution architecture and ensure compliance with ServiceNow best practices.
- Manage customer communication, status reporting, escalations, and stakeholder expectations.
- Ensure delivery quality through code reviews, governance, testing, and release management.
- Mentor team members and support capability development.
- Drive continuous improvements in delivery processes and operational excellence.
Required Skills
- 10 years of IT experience with 6 years of ServiceNow experience.
- Proven experience leading enterprise ServiceNow implementations.
- Strong understanding of ITIL processes, ServiceNow platform architecture, JavaScript & Glide API, Flow Designer, IntegrationHub, REST/SOAP integrations, CMDB & CSDM.
- Experience managing distributed/global delivery teams.
- Excellent stakeholder management and client-facing communication skills.
- Strong project management and delivery governance experience.
- Exposure to Agile, Scrum, DevOps, and CI/CD practices.
Locations
ServiceNow Delivery Lead in City of London, London employer: alphayotta
As a leading employer in the tech industry, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. Our ServiceNow Delivery Lead role offers not only competitive benefits and opportunities for professional growth but also the chance to work in a dynamic environment where your contributions directly impact client success. Located in a vibrant area, we provide a supportive atmosphere that encourages continuous learning and development, making us an ideal choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Delivery Lead in City of London, London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what alphayotta values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges alphayotta might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at alphayotta!
✨Direct Apply to alphayotta
Let's not forget to apply directly through the alphayotta website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow Delivery Lead in City of London, London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at alphayotta.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at alphayotta. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at alphayotta
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
