At a Glance
- Tasks: Connect clients with experts and manage live projects in a fast-paced environment.
- Company: Join AlphaSights, a leader in client service excellence and innovative technology.
- Benefits: Competitive salary, health insurance, 25 vacation days, and remote work options.
- Other info: Opportunity for full-time employment post-graduation and dedicated coaching from senior leaders.
- Why this job: Gain invaluable business experience and develop transferable skills while making an impact.
- Qualifications: Studying for a bachelor's degree with strong academic performance and communication skills.
The predicted salary is between 30000 - 35000 £ per year.
Start date & duration: September 2027 for 12 months
Looking for a placement with commercial frontline responsibility and the opportunity to work on live client projects?
If so, our Client Service Placement program at Alpha Sights is the right choice for you.
About Alpha Sights
We bring together some of the most ambitious people from around the globe to work with the leading investment funds, strategy consultancies and Fortune 500 companies.
Together, we help our clients access expert knowledge, elevate their decision-making and drive progress by connecting them with niche experts across the world.
Founded in 2008, our journey has been nothing short of extraordinary.
With 2,000+ professionals in nine cities worldwide, we’ve earned our place as a leader in our market through our client service excellence, and integrating our proprietary technology to stay ahead of the curve.
Our relentless pursuit of excellence means we only hire the best and brightest placement students to help us reach new heights.
A day in the life of a Client Service Placement
On placement in the Client Service team, you'll serve as the link between our clients and experts.
You'll work on multiple projects from investors, strategists and dealmakers at top-tier client organisations.
This is a communications-intense frontline role requiring excellent multitasking and ability to work in a fast-paced deadline driven environment.
Your responsibilities will include
- Owning expert communications, spending a significant part of your day on the phone screening and negotiating with relevant experts to position the best possible matches for your clients’ requests.
- Understanding the project and market context and the legal and regulatory environment in which your clients and experts operate.
- Leveraging AI-powered sourcing tools to map complex industry value chains and identify and engage with relevant experts.
Consider the Client Service Placement program if
- You thrive in a fast-paced, target-driven environment.
- You possess a client-first mindset.
- You excel under pressure and enjoy working to tight deadlines.
- You are gritty, resilient and ready to roll up your sleeves and make things happen.
- You excel under pressure and enjoy using tech-enabled workflows to meet tight deadlines.
- You enjoy the opportunity to regularly upskill on new tools and workflows, including those powered by AI, to improve your professional output.
What you will gain from the Client Service Placements
An introduction to the business world without being pigeonholed into any one industry or profession. 2.
Transferable commercial and client management skills spanning professional communications, negotiation, persuasion, project and time management. 3.
Dedicated time with senior leadership, and the opportunity to deliver a business-related project to our co-founder and Region Head. 4.
An opportunity to receive a full-time employment offer to return post-graduation.
5. A unique training curriculum starting with intense on-the-job coaching starting with our New Joiner Academy in your first weeks to set you up for success.
Requirements
• You’ll need to bring your A game to work, daily. We are looking for
- Currently studying towards a bachelor’s which includes a placement (year in industry) and due to graduate in 2029.
- Track record of strong academic performance (minimum 2:1).
- Noteworthy extracurricular achievement, internships, or part-time work experience throughout school and university.
- Experience evidencing an interest in business is a plus.
- Outstanding communication skills.
- Fluent (C2 level) English; fluency in an additional European language or experience living and working in continental Europe is valuable but not necessary.
Compensation and benefits
- Expect compensation ranging from £30,000-£35,000 per annum based on individual
- Performance based pay - uncapped earning potential.
- 25 annual vacation days, UK bank holidays, and business closure over the Christmas break.
- Comprehensive private health insurance coverage and dental insurance.
- Offices in central London; subsidised lunch plus free breakfast, snacks and fruit throughout the day.
- Option to work from home on Fridays.
Placement, Client Service, 2027 in London employer: AlphaSights
AlphaSights is an exceptional employer that fosters a dynamic and innovative work culture in the heart of London. With a strong emphasis on employee growth, you will have the opportunity to mentor junior engineers while working alongside a talented team dedicated to solving real-world problems. The company offers competitive benefits and a collaborative environment that encourages creativity and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Placement, Client Service, 2027 in London
✨Get Involved in Customer Support Communities
Join online forums or local meetups that focus on customer support. It's a great way to meet industry professionals, share experiences, and even hear about placement opportunities that may not be advertised elsewhere.
✨Show Off Your People Skills
In customer support, communication is key! Use your social media platforms to showcase any relevant experience or skills you have. Consider writing posts about your approach to handling customer queries or sharing tips on customer satisfaction—let your personality shine through!
✨Leverage Your University’s Career Services
Many universities have connections with companies looking for placement students. Have a chat with your career services team, attend their workshops, and don’t hesitate to ask for introductions to companies in customer support.
✨Apply Directly Through Our Website!
When you see a customer support role at AlphaSights, apply directly through our website. It shows you're proactive and genuinely interested, plus you might stand out from the crowd of generic applications sent elsewhere!
We think you need these skills to ace Placement, Client Service, 2027 in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, clear communication is key! Make sure your CV and cover letter show off your ability to convey information effectively. Provide examples of how you've handled customer queries or resolved issues in previous roles or during your studies – it’ll really make you stand out.
Share Your Relevant Experience:Even if it's just a part-time job or volunteering, any experience in customer-facing roles can be a huge plus. Talk about what you did, how you engaged with customers, and any positive feedback you received. This'll show us how you handle real-life situations and your motivation to help others.
Tailor Your Motivation Statement:For a placement, we want to know why you’re excited about this opportunity and how it fits into your learning journey. Use your cover letter to express what you hope to gain from working with us at AlphaSights. It’s all about showing your genuine interest in the role and the company.
Demonstrate Your Problem-Solving Skills:Customer support is all about resolving issues and making customers happy. Use your application to highlight times when you’ve successfully resolved a problem, whether in a group project or a past role. Be specific about your approach and the outcome; it shows us you’ve got what it takes!
How to prepare for a job interview at AlphaSights
✨Show Off Your People Skills
In customer support, your ability to communicate effectively is key. Be ready to discuss your experiences where you’ve helped customers, and don’t shy away from sharing any difficult situations you’ve handled. It’s all about showing empathy and problem-solving skills!
✨Understand the Tools
Get familiar with common customer support tools like Zendesk or Freshdesk. If you can mention any experience you have with these platforms during your interview, it’ll show that you’re prepared to hit the ground running at AlphaSights.
✨Practice Real-World Scenarios
Expect to face role-play scenarios during your interview where you may have to handle customer complaints or queries. To prep, think through a few common customer issues and how you would resolve them thoughtfully and efficiently.
✨Highlight Your Adaptability
As this is a placement role, companies often look for candidates who can learn quickly and adapt to new challenges. Be ready to discuss how you've picked up new skills in past roles or projects and how you can apply that eagerness to learn at AlphaSights.
