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- Tasks: Provide first-line IT support and troubleshoot tech issues for colleagues.
- Company: Dynamic digital business focused on seamless IT experiences.
- Benefits: Hands-on training, modern tools, and clear career progression.
- Other info: Full-time, office-based role with opportunities for growth.
- Why this job: Kick-start your tech career in a supportive and fast-growing team.
- Qualifications: Tech-savvy individuals with a positive, service-oriented mindset.
The predicted salary is between 25000 - 32000 £ per year.
We are a digital business where continuous uptime and a smooth IT experience are central to our success. We are seeking a proactive, driven IT Technician to join our IT team. This is a fantastic entry-level opportunity for a technically minded individual eager to kick-start a career in technology.
From day one, you will be a key part of the team, learning to manage your time and responsibilities, approaching problems with a positive, service-oriented mindset, and taking genuine ownership of our IT environment. The majority focus of the role is first-line end-user support across devices, applications, access, and connectivity. Other focuses include office infrastructure support such as AV/meeting rooms, asset management, office moves/expansions, and new technology rollouts.
You’ll join a fast-growing, motivated team with clear progression. We provide hands-on training, modern tooling, and structured development so you can build breadth and depth quickly. This is a full-time, office-based role requiring on-site presence to support colleagues directly.
What you’ll do:
- Serve as the first point of contact via our service desk and support channels (walk-ups, email, chat): log, categorize, prioritize, resolve, or escalate with clear ticket notes and timely user updates.
- Identity & access (Okta): assist with sign-in issues, MFA re-registration, factor resets, and basic SSO troubleshooting; coordinate with identity administrators for changes requiring elevated privileges.
- Collaboration suites (Google Workspace & Microsoft 365): perform email troubleshooting, password resets.
IT Technician London employer: AlphaSights
Contact Detail:
AlphaSights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the tech industry. Attend meetups, workshops, or even online webinars. You never know who might have a lead on that perfect IT Technician role!
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or message can show your enthusiasm and keep you on their radar. Plus, it gives you a chance to ask any questions about the role.
✨Tip Number 3
Prepare for interviews by practising common IT scenarios. Think about how you’d handle first-line support issues or troubleshoot access problems. We want you to feel confident and ready to impress!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates directly from us.
We think you need these skills to ace IT Technician London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Technician role. Highlight any relevant tech support experience or projects you've worked on, as we love to see how you can contribute to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and why you want to join StudySmarter. Share specific examples of how you've tackled tech challenges in the past.
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention times when you’ve solved tech issues or helped others with their IT problems. We’re looking for proactive individuals who take ownership of challenges!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team!
How to prepare for a job interview at AlphaSights
✨Know Your Tech Basics
Brush up on your knowledge of common IT issues and solutions. Be ready to discuss troubleshooting steps for problems like sign-in issues or password resets, as these are likely to come up in the interview.
✨Show Your Service Mindset
Demonstrate a positive, service-oriented attitude. Think about examples from your past experiences where you helped someone solve a tech problem or provided excellent customer support, even if it was informal.
✨Familiarise Yourself with Tools
Get to know the tools mentioned in the job description, like Google Workspace and Microsoft 365. If you can, practice using them beforehand so you can speak confidently about your experience during the interview.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you understand how you can contribute to the team’s success.