At a Glance
- Tasks: Connect with experts and manage client communications for impactful projects.
- Company: Dynamic firm focused on client service and expert collaboration.
- Benefits: Competitive salary, health insurance, generous vacation, and remote work options.
- Other info: Exciting career growth opportunities in a vibrant London office.
- Why this job: Join a fast-paced environment where your contributions make a real difference.
- Qualifications: Strong academic background and relevant internship experience required.
The predicted salary is between 48500 - 57500 £ per year.
Responsibilities
- Recruiting experts: you will spend a significant part of your day speaking on the phone with experts who are uniquely relevant matches for your clients' projects, often under tight deadlines.
- Understanding the project and market context and the legal and regulatory environment in which your clients and experts operate.
- Taking ownership of every aspect of your projects, from initiating and managing client-expert communications to meticulously scheduling calls to ensure seamless collaboration between them.
- You thrive in a fast-paced, results-oriented environment.
- You possess a client-first mindset.
- You excel under pressure and enjoy working to tight deadlines.
- You are gritty, resilient and ready to roll up your sleeves and make things happen.
Qualifications
- Strong academic credentials (undergraduate degree of 2:1 or above).
- Noteworthy extracurricular achievement throughout school and university.
- Relevant internship experience.
- Fluent English is required and a C2 level European language is desirable.
- You'll need to bring your A game to work, daily.
Expectations
- We are looking for a candidate who can contribute to the team and client work with professionalism and initiative.
Compensation & Benefits
- Expect total first-year compensation ranging from £48,500-£57,500 (average to high performance) consisting of (i) annual base salary of £41,500 and (ii) uncapped variable compensation linked to individual performance.
- 4% matched pension contribution on qualified earnings.
- Comprehensive private health insurance coverage and dental insurance.
- 25 vacation days in addition to bank holidays and business closure between Christmas and New Year's.
- Offices in central London; subsidised lunch plus free breakfast, snacks and fruit throughout the day.
- Option to work from home on Fridays.
Equal Opportunity
AlphaSights is an equal-opportunity employer.
Associate, Client Service, 2026 (CV Drop) in City of Westminster employer: AlphaSights
AlphaSights is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of central London. With a strong focus on employee growth, we offer comprehensive benefits including competitive compensation, private health insurance, and generous vacation time, all while promoting a client-first mindset in a fast-paced environment. Join us to thrive in a role where your contributions are valued and rewarded, and enjoy unique perks like subsidised meals and flexible working options.
StudySmarter Expert Advice🤫
We think this is how you could land Associate, Client Service, 2026 (CV Drop) in City of Westminster
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like AlphaSights value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like AlphaSights a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with AlphaSights!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like AlphaSights.
We think you need these skills to ace Associate, Client Service, 2026 (CV Drop) in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for AlphaSights!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at AlphaSights
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
