b Overview /b p As Senior Customer Success Manager, you will lead strategic, high-value corporate accounts to drive adoption, ROI, and renewal across global divisions. You’ll combine industry and product expertise with executive-level communications to align AlphaSense capabilities with business objectives. Your work shapes adoption roadmaps, guides onboarding and training, and informs product direction through cross-functional collaboration. This is a high-visibility role with on-site leadership and multi-day engagements that deliver measurable value. /p b Responsibilities /b ul li Strategic account influence across multiple business units and senior leaders to drive renewals and expansions /li li Architect deep adoption and value realization by turning usage into actionable insights and multi-quarter roadmaps /li li Lead onboarding, training, and best-practice adoption for new clients both virtually and on-site /li li Manage technical conversations around MCP, APIs, and LLMs with technical stakeholders /li li Demonstrate executive presence in virtual and in-person settings to connect AlphaSense to senior business objectives /li li Own high-stakes on-site engagements and customize sessions for diverse user groups using the Why-What-How framework /li li Contribute to cross-functional initiatives (product feedback loops, mentorship programs, process innovation) to improve team efficiency /li /ul b Key requirements /b ul li 4-6+ years in Customer Success or Account Management with a track record of managing a strategic portfolio /li li recognised as a “Vertical Expert” /li li ability to travel ~20% of the time /li li technical acumen for data integrations, APIs, and AI-driven market intelligence solutions /li li identify the top 5% of users who drive sentiment and influence within an account /li li excellent communication with cross-functional collaboration and on-site client interactions /li li leadership mindset and willingness to contribute to AlphaSense Playbook through internal innovation /li /ul ul li leadership /li li cross-functional collaboration /li li excellent communication /li li APIs /li li data integrations /li li Managed Content Providers (MCP) /li /ul
Senior Customer Success Manager, Corporate employer: AlphaSense
AlphaSense is an exceptional employer, offering a dynamic and collaborative work environment that empowers employees to thrive. With a strong commitment to diversity and inclusion, the company fosters a culture of respect and support, ensuring that every team member can contribute meaningfully. Located in the vibrant city of New York, employees benefit from access to a wealth of professional growth opportunities and the chance to work with cutting-edge AI-driven market intelligence, making it an exciting place to advance your career.
