AlphaSense in London offers a hybrid IT leadership role, starting with 90 days onsite to ramp the regional team and protect service delivery. You will own queue management, incident coordination, and quality control while coaching analysts and maintaining high SLA performance across a global organization.
You will guide onboarding, tooling adoption (Okta, Google Workspace, Kandji, Intune), and knowledge base improvements to ensure rapid, accurate support and exceptional end-user experience.
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Regional IT Lead: Incident Command & Team Coach employer: AlphaSense
AlphaSense is an exceptional employer, offering a dynamic and collaborative work environment that empowers employees to thrive. With a strong commitment to diversity and inclusion, the company fosters a culture of respect and support, ensuring that every team member can contribute meaningfully. Located in the vibrant city of New York, employees benefit from access to a wealth of professional growth opportunities and the chance to work with cutting-edge AI-driven market intelligence, making it an exciting place to advance your career.
