At a Glance
- Tasks: Provide top-notch customer support and troubleshoot technical issues for our leading platform.
- Company: Join AlphaSense, a market leader in innovative technology solutions.
- Benefits: Enjoy competitive pay, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and innovation.
- Why this job: Be the hero who solves problems and enhances user experience every day.
- Qualifications: 3+ years in client support and a passion for helping others.
The predicted salary is between 45000 - 50000 £ per year.
AlphaSense is seeking an Associate for Customer & Product Support in Greater London. You will provide world-class customer service, handling inquiries and technical issues for our market-leading platform. This role requires 3+ years of client support experience and a customer-first mindset.
Your responsibilities include:
- Troubleshooting queries
- Acting as a liaison between customers and engineering
- Contributing to training materials
The ideal candidate enjoys solving complex problems and communicating effectively to assist users.
Product & Customer Support Specialist employer: AlphaSense
AlphaSense is an exceptional employer for those looking to kickstart their careers in a dynamic and supportive environment. With a strong emphasis on professional growth, employees benefit from flexible remote work options and the chance to engage with industry experts, fostering both personal and career development. The collaborative culture encourages innovative thinking and adaptability, making it an ideal place for early-career professionals eager to make a meaningful impact.
