At a Glance
- Tasks: Provide top-notch customer support and troubleshoot technical issues for our leading platform.
- Company: Join AlphaSense, a market leader in innovative technology solutions.
- Benefits: Enjoy competitive pay, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and innovation.
- Why this job: Be the hero who solves problems and enhances user experience every day.
- Qualifications: 3+ years in client support and a passion for helping others.
The predicted salary is between 45000 - 50000 £ per year.
AlphaSense is seeking an Associate for Customer & Product Support in Greater London. You will provide world-class customer service, handling inquiries and technical issues for our market-leading platform. This role requires 3+ years of client support experience and a customer-first mindset.
Your responsibilities include:
- Troubleshooting queries
- Acting as a liaison between customers and engineering
- Contributing to training materials
The ideal candidate enjoys solving complex problems and communicating effectively to assist users.
Product & Customer Support Specialist employer: AlphaSense
At AlphaSense, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. As a Product & Customer Support Specialist in Greater London, you will benefit from our commitment to world-class training and support, ensuring you have the tools to excel in your role while enjoying a collaborative environment that values innovative problem-solving and customer satisfaction.
