At a Glance
- Tasks: Lead and inspire a team of analysts to deliver high-quality content.
- Company: Join AlphaSense, a forward-thinking company committed to diversity and innovation.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Be part of a culture that values respect, inspiration, and equal opportunity.
- Why this job: Make a real impact by driving success in content delivery and team performance.
- Qualifications: Proven leadership skills and experience in managing diverse teams.
The predicted salary is between 60000 - 80000 £ per year.
About the Role
Reporting to the Senior Manager, Generated Content – Directed Content Operations Managers oversee our Directed Content research pods. Operations Managers are accountable for the overall performance of the research pods under their purview, motivating, managing, and supporting a diverse team of bilingual analysts in the delivery of high‑quality, relevant content against our Directed Content volume and coverage goals. They nurture talent through coaching, goal setting, and actionable feedback, and they optimize processes to eliminate bottlenecks and improve efficiency. Operations Managers work hand‑in‑hand with Project Managers and Sector Leads to ensure timely, relevant content delivery.
What You’ll Do
- Manage a team of Directed Content Analysts aligned to sectors of coverage and structured in pods
- Set and track performance KPIs for your team that balance output quality, relevance, and volume
- Guide the professional development of Analysts under your supervision
- Ensure overall library quality and relevance by partnering with Project Managers and Sector Leads to adjust research focus and sourcing strategies that support quality and relevance goals
- Coordinate with Project Managers to define and update coverage territories based on evolving coverage goals and team capacity
- Hire and onboard Analysts
- Partner with Directed Content leadership and Directors of Research to define and update Directed Content coverage goals, and align research pod capacity and focus to evolving goals
- Partner with Directed Content Enablement to design and maintain process documentation and knowledge resources for team
- Partner with Director of Contributor Relations to ensure optimal Client Contributor coverage based on Directed Content coverage goals
- Work closely with leadership and cross‑functional teams to troubleshoot issues and devise process, system, and workflow improvements for research pods
- Review and approve expert rates over a fixed threshold – keeping average expert costs below $300 per call
Who You Are
- Inspirational leader deeply invested in Directed Content’s mission to deliver high‑quality, relevant insights to our customers, adept at connecting your team’s efforts to that mission and fostering a sense of ownership and meaning
- Experienced people manager with a proven track record of setting performance and professional development goals, motivating, coaching, and holding individuals accountable
- Team builder who creates culture and infrastructure that brings individual contributors together to achieve their greatest collective potential
- Entrepreneurial spirit passionate about developing teams, people, and processes and motivated to drive success for Directed Content and Expert Insights
- Metrics‑minded with a demonstrated track record of setting relevant KPIs to measure the success of both people and processes
- Data‑driven, capable of building dashboards and analyses to spot patterns in productivity and output that inform day‑to‑day management of the team
- Process innovator with a strong track record of building processes that drive scale and efficiency for your teams
- Problem solver able to identify root causes of issues and roadblocks, and implement sustainable solutions
- Skilled communicator with excellent oral and written communication skills to understand needs and drive alignment with internal and external stakeholders
AlphaSense is an equal‑opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non‑merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
Operations Manager, Directed Content employer: AlphaSense
At AlphaSense, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. As an Operations Manager in our Directed Content team, you will have the opportunity to lead a diverse group of bilingual analysts, driving their professional growth while optimising processes for efficiency. Our commitment to employee development, coupled with a supportive environment that values innovation and teamwork, makes AlphaSense a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager, Directed Content
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at AlphaSense. A friendly chat can open doors and give you insider info on what they're looking for.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Directed Content and think about how your experience aligns with their goals. Show them you’re not just another candidate, but someone who gets their mission.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on your leadership style and how you motivate teams, as that’s key for the Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at AlphaSense.
We think you need these skills to ace Operations Manager, Directed Content
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in managing teams. We want to see how you've motivated and developed others, so share specific examples of how you've inspired your team to achieve their goals.
Be Metrics-Minded:Since this role is all about performance, don’t forget to include any relevant KPIs you've set or tracked in previous positions. We love data-driven insights, so show us how you've used metrics to improve processes and drive success.
Communicate Clearly:Your written application should reflect your communication skills. Keep it clear and concise, and make sure to tailor your language to match our job description. This will help us see that you understand the role and can communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're proactive and keen to join our team!
How to prepare for a job interview at AlphaSense
✨Know Your Metrics
As an Operations Manager, you'll need to be metrics-minded. Brush up on key performance indicators (KPIs) relevant to the role and be ready to discuss how you've set and tracked them in previous positions. This shows you understand the importance of data in driving team performance.
✨Showcase Your Leadership Style
Be prepared to talk about your leadership approach. Share specific examples of how you've motivated and developed teams in the past. Highlight your ability to create a culture of accountability and collaboration, as this is crucial for managing a diverse team of analysts.
✨Process Improvement Insights
Operations Managers are expected to optimise processes. Think of instances where you've identified bottlenecks and implemented solutions. Discussing your experience with process innovation will demonstrate your entrepreneurial spirit and problem-solving skills.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Be ready to explain how you've aligned teams with organisational goals and how you handle communication with stakeholders, both internal and external.
