Manager, Pre-Sales Consultant

About AlphaSense

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision‑making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI‑driven market intelligence.

About The Team

The Customer Success team is composed of three teams: the pre‑sales team, the post‑sales team, and the support team. This role would manage the UK Financial Services pre‑sales team – a critical driver of growth. Pre‑Sales Consultants act as trusted partners to our Account Executives, working closely with prospective clients to demonstrate the value of our platform and help win new business. They are problem‑solvers, storytellers, and product experts who thrive on helping customers make better and faster decisions.

About The Role & What You’ll Do

The Pre‑Sales Manager (FS team) will be responsible for managing a team of Pre‑Sales Consultants who are responsible for:

• Partnering with Account Executives to run seamless product evaluations and drive new business across key verticals
• Leading product demos, discovery calls, and tailored workshops to uncover and position value
• Translating client challenges into compelling use cases that showcase the power of AlphaSense
• Collaborating with Support, Sales, Product, and Content teams to close feedback loops and influence roadmap priorities
• Maintaining a consultative, user‑first mindset throughout every evaluation, building trust and credibility with prospective clients and cross‑functional stakeholders

Duties

We are looking for a team oriented, data‑driven leader who can have an impact on the continued growth of this team. The duties of the Pre‑Sales Manager include:

• Directly leading a team of Pre‑Sales Consultants who are responsible for supporting Account Executives in closing trials by providing white‑glove and value‑add client service.
• Aggregating feedback and pivoting pilot programs to allow for optimal renewal rates, revenue growth, and uncovering the key support this team can offer to our revenue organisation.
• Coaching and mentoring members of your team on development, call coaching, implementing best practices, and establishing accountability across the team.
• Providing transparency and insight into your team’s performance to management, which includes tracking and reporting day‑to‑day metrics.
• Evaluating and implementing resource coverage models to support growth, and recruiting top talent for your growing team while maintaining a high bar of excellence.
• Building impactful relationships with cross‑functional leaders (Sales, Account Management, Sales Enablement, Product, Marketing, etc.) to ensure alignment and drive successful growth outcomes.
• Diligently learning about our product and feeding additional ideas to bridge the gap between feature roll‑outs, the future roadmap, and user requests for platform updates.

Who You Are

You have a proven track record of successfully managing a team of at least five client‑facing people. Passionate about learning, curious and always seeking the next challenge. A systems thinker – you have a proven track record of turning processes that lack structure into effective, scalable systems. You measure our success by the success of our customers. As an effective leader, you will instill these values in your team to ensure our prospects/customers receive an excellent customer experience and white‑glove service. You are obsessed with adding value to your team through coaching and feedback. You demonstrate equanimity in all situations. You are a warm but demanding manager. You are ambitious, with impeccable integrity and curiosity. You have significant experience working directly with users and clients to solve complex problems. Servant leadership is innate – you see leading people as a privilege and are committed to others’ success. You lead by example every day. Strong 360‑communicator; able to parse nuanced data and draw actionable conclusions. You appreciate that feedback is a gift and you feel comfortable giving and receiving 360 feedback.

Candidate Requirements

• 5+ years of work experience in sales or client success with a minimum of two years direct people‑management experience.
• High aptitude and willingness to learn.
• Ability to distill and explain complex issues in simple terms.
• Experience operationalising the customer journey and creating effective and scalable processes.
• An intelligent, articulate, consultative and confident client‑facing professional.
• Must have the personal motivation and ability to contribute to a dynamic and entrepreneurial team culture.
• Superior ability to develop rapport with people, and to maintain relationships, combined with a positive and proactive personality.
• Outstanding oral, written and presentation skills.
• Effective attention to detail, time management and task prioritisation, even when under pressure.
• Ability and interest to work autonomously, and for a small fast‑growing company.

AlphaSense is an equal‑opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals.