At a Glance
- Tasks: Lead onboarding and training for customer support teams, ensuring product fluency and troubleshooting skills.
- Company: Join AlphaSense, a leading AI-driven market intelligence platform trusted by top enterprises.
- Benefits: Enjoy a supportive work environment, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture focused on continuous learning and employee development.
- Why this job: Make a real impact by empowering teams with the knowledge to excel in customer interactions.
- Qualifications: Strong communication skills and experience in technical training or enablement.
The predicted salary is between 60000 - 80000 £ per year.
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!
About the Team: The Sales Enablement team at AlphaSense is an integrated and dynamic team that works cross-functionally to drive results for the Revenue organization. We identify skill gaps, knowledge gaps and opportunities for optimization to shape a scalable enablement strategy that improves overall efficiency and effectiveness of the revenue team. Our team is extremely passionate about continuous employee growth and helping others realize and reach their full potential while maximising output across the organisation.
About the Role: We're seeking a Sales Enablement Lead (Customer & Product Support, Global) who believes that customer-facing teams should always know as much about the product as the market demands — and knows how to build the programs that get them there. This role has three distinct mandates:
- Own the onboarding and continuous development of our Customer & Product Support teams globally, building the product fluency they need to triage, troubleshoot, and resolve complex customer questions with confidence — including technical products like APIs, Financial Data, and Connectors.
- Partner with our Product Enablement lead to ready the broader Revenue organization to speak to, demo, and sell new releases — working in close partnership with PMM, Product, and Engineering to ensure that when something ships, the people facing customers are prepared to bring it to market.
- Own more technical knowledge such as security, infosec, and integrations across the organization — partnering with our Security teams, App Specialists, and Technical PMM to translate our connector ecosystem / API requirements, compliance, and data security concepts into clear, accessible enablement that arms revenue-facing reps to engage confidently with IT and AI personas at scale.
Who You Are:
- A technically curious problem-solver who translates complex products into practical enablement.
- A clear communicator who makes intricate technical concepts accessible across varied audiences - including IT, security, and AI buyer personas.
- An organized program builder who can design structured onboarding paths, manage multiple training tracks, and continually refine programs based on feedback and performance metrics.
- A collaborative cross-functional partner who can manage multiple workstreams and stakeholders at once without losing momentum.
- A confident facilitator who energizes new hires and levels up tenured team members.
- A data-driven thinker who measures impact and iterates.
- A coach and mentor who thrives on helping others build deep product understanding and grow their technical troubleshooting capabilities.
What You'll Do:
- Design and own end-to-end onboarding and continuous training for the Support team, with a focus on how the product works, how it integrates, and how to troubleshoot it in real customer contexts.
- Define escalation paths, workflows, and troubleshooting best practices that scale that help improve client troubleshooting, escalation, and implementations.
- Partner with the Product Enablement lead and cross-functional teams to translate new releases into field-ready enablement for the Revenue org — bringing project management rigor to keep multiple launches on track.
- Own security and infosec enablement across the organization — partnering with Security teams and Technical PMM to translate policies, compliance requirements, and data security concepts into playbooks and training that equip reps to navigate IT and AI-focused buying conversations with confidence.
- Work with App Specialists and PMM to improve connector and implementation knowledge and process across the broader org to drive connector adoption and usage.
- Build and maintain internal product knowledge bases, playbooks, and guides for reps.
- Coach reps and help them apply knowledge to real scenarios to improve the customer experience.
- Track knowledge through assessments and performance metrics; identify gaps, iterate, and continuously improve time-to-ramp.
AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
Recruiting Scams and Fraud: We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.
Sales Enablement Lead (Customer & Product Support) in London employer: AlphaSense
AlphaSense is an exceptional employer that fosters a culture of continuous growth and collaboration, particularly within the Sales Enablement team. Located in the vibrant heart of New York City, employees benefit from a dynamic work environment that encourages innovation and professional development, while also enjoying the unique advantage of being part of a rapidly expanding company at the forefront of AI-driven market intelligence. With a commitment to inclusivity and employee empowerment, AlphaSense provides ample opportunities for career advancement and skill enhancement, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Enablement Lead (Customer & Product Support) in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Enablement Lead (Customer & Product Support) at AlphaSense, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including AlphaSense. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Enablement Lead (Customer & Product Support). Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Enablement Lead (Customer & Product Support) in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for AlphaSense:When writing your cover letter, make sure to tailor your message specifically for AlphaSense. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at AlphaSense
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show AlphaSense that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show AlphaSense that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with AlphaSense’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
