At a Glance
- Tasks: Lead a dynamic team to deliver high-quality market intelligence content.
- Company: Join AlphaSense, a leader in AI-driven market insights.
- Benefits: Enjoy competitive pay, flexible work options, and growth opportunities.
- Other info: Be part of a collaborative culture that values innovation and inclusivity.
- Why this job: Make a real impact by guiding a talented team in a fast-paced environment.
- Qualifications: Proven leadership skills and experience in managing diverse teams.
The predicted salary is between 60000 - 80000 € per year.
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence.
About Expert Insights: Expert Insights, which spans AlphaSense’s Expert Transcript Library and 1x1 Call Services offerings, delivers a new and transformative form of market intelligence content. Through transcripts covering thousands of companies, it captures the unfiltered views and insights of business operators in the trenches, interviewed by professional investors who drill into key questions on what’s truly important about a company at each moment in time. AlphaSense’s library of over 140,000 transcripts is the market’s largest, covering all sectors of the economy, with thousands more published each month.
About the Team: The Directed Content Team is an integral part of the Expert Insights group, generating thousands of calls each quarter on high-value and strategic content targets - ensuring that the AlphaSense Expert Transcript Library delivers comprehensive coverage to our users. The Directed Content team is responsible for identifying, recruiting, and onboarding the best possible experts from around the world based on the targets and topics we are looking to generate content against.
About the Role: Reporting to the Senior Manager, Generated Content - Directed Content Operations Managers oversee our Directed Content research pods. Operations Managers are accountable for the overall performance of the research pods under their purview - motivating, managing, and supporting a diverse team of bi-lingual Analysts in the delivery of high-quality, relevant content against our Directed Content volume and coverage goals. Natural people leaders, our Operations Managers are responsible for cultivating the talent on their team, bringing out the best in our employees through coaching, goal setting, and the delivery of clear and actionable feedback. Operations Managers are also process optimizers, identifying bottlenecks in Analyst workflows that slow production or lead to wasted efforts, and addressing them in ways that ensure the delivery of high-quality and relevant content to the library.
What You’ll Do:
- Manage a team of Directed Content Analysts aligned to sectors of coverage and structured in pods
- Set and track performance KPIs for your team that balance output quality, relevance, and volume
- Guide the professional development of Analysts under your supervision
- Ensure overall library quality and relevance by partnering with Project Managers and Sector Leads to adjust research focus and sourcing strategies that support quality and relevance goals
- Coordinate with Project Managers to define and update coverage territories based on evolving coverage goals and team capacity
- Hire and onboard Analysts
- Partner with Directed Content leadership and Directors of Research to define and update Directed Content coverage goals, and align research pod capacity and focus to evolving goals
- Partner with Directed Content Enablement to design and maintain process documentation and knowledge resources for team
- Partner with Director of Contributor Relations to ensure optimal Client Contributor coverage based on Directed Content coverage goals
- Work closely with leadership and cross-functional teams to troubleshoot issues and devise process, systems, and workflow improvements for research pods
- Review and approve expert rates over a fixed threshold - keeping average expert costs below $300 per call
Who You Are:
- Inspiring leader: You are deeply invested in Directed Content’s mission and vision of delivering high-quality, relevant insights to our customers - and are adept at connecting your team and their efforts to that mission, fostering a sense of ownership and meaning
- People manager: You have deep experience setting performance and professional development goals, and a successful track record in motivating, coaching, supporting, and holding individuals accountable in achieving those goals
- Team builder: You know how to build culture and support infrastructure that brings individual contributors together and enables them achieve their greatest collective potential
- Entrepreneurial: You are passionate about the development of teams, people, and processes and are motivated to drive the success of Directed Content and Expert Insights
- Metrics minded: You have a demonstrated track record of setting relevant KPIs to measure the success of both people and processes
- Data driven: You have a proven ability to build dashboards and analysis to spot patterns in productivity and output that inform your day-to-day management of the team
- Process innovator: You have a strong track record of building processes that drive scale and efficiency for your teams
- Problem solver: You have a proven ability to identify the root cause of issues and roadblocks, and implement sustainable solutions
- Skilled communicator: You’re able to leverage excellent oral and written communication skills to understand needs and drive alignment both with internal and external stakeholders
AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.
In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
Recruiting Scams and Fraud: We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.
Operations Manager, Directed Content in London employer: AlphaSense
AlphaSense is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to grow and innovate. With a strong commitment to professional development, the Operations Manager role offers the opportunity to lead a diverse team while driving impactful market intelligence solutions. Located in the vibrant New York City, employees benefit from a collaborative environment that values creativity and excellence, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager, Directed Content in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show us you’re genuinely interested in AlphaSense and how you can contribute to our mission!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Operations Manager. We want to hear how you can motivate and support our team.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you note can keep you top of mind and show us you’re really keen on joining the AlphaSense family.
We think you need these skills to ace Operations Manager, Directed Content in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your experience in managing teams and optimising processes, as these are key aspects of what we’re looking for.
Showcase Your Leadership Skills:We want to see how you inspire and motivate your team. Share specific examples of how you've developed talent and fostered a positive team culture in your previous roles.
Be Data-Driven:Since metrics matter to us, include any relevant KPIs or data you've worked with in the past. This will show that you understand the importance of measuring success and can bring that mindset to our team.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining AlphaSense.
How to prepare for a job interview at AlphaSense
✨Know the Company Inside Out
Before your interview, make sure you dive deep into AlphaSense's mission, values, and recent developments. Understanding their AI-driven market intelligence and how they empower professionals will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, goal setting, and delivering feedback. Highlighting your people management skills will resonate well with the interviewers.
✨Be Metrics-Minded
AlphaSense values data-driven decision-making, so come prepared with examples of how you've set and tracked KPIs in previous roles. Discuss how you've used metrics to improve team performance and drive efficiency, as this aligns perfectly with the expectations for the role.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific challenges you've faced in managing teams or processes and how you identified root causes and implemented sustainable solutions. This will showcase your critical thinking and process innovation skills, which are key for the role.
