Channel and Customer Research Associate (German Speaker) in London

Requirements

• Proficient German speakers (C1/C2 levels)
• Energetic Team Player: Proven ability to manage fast turnaround projects, meet deadlines and targets while maintaining a team-first mentality
• Adaptable: Creative problem solver who is comfortable with changes and new challenges. Thrives in ambiguity and remains resilient when faced with adversity
• Inquisitive: Naturally interested in learning and quickly sees patterns that help identify the best possible experts for a given research project
• Organized: Demonstrated ability to handle and prioritize multiple tasks and deadlines simultaneously and autonomously
• Detail Oriented: Strong attention to detail, with the ability to discern and precisely document the core elements of an expert's relevant skills or experience vis-a-vis a defined scope
• Excellent Communicator: Comfortable with all communication methods, including phone and email
• Goal Oriented: Motivated by the idea of identifying and delivering the best-possible expert profiles for each project scope quickly and efficiently

What the job involves

• Working hand-in-hand with our Directed Content and 1x1 Call Services groups to provide timely channel checks and voice-of-customer interviews that reveal real-time demand signals, competitive dynamics, and purchasing behaviour across priority industry verticals
• Identifying the right operator, distributor, or end-customer profiles—and engaging them at the optimal moment in the quarter to help investors surface differentiated, actionable insights
• Channel & Customer Research (CCR) delivers scalable primary research that provides real-time insight into company performance and industry conditions
• Conducting structured interviews with distributors, resellers, suppliers, consultants, and other channel partners to capture the perspectives of professionals directly involved in how products and services move through the market
• Leveraging AlphaSense's AI Interviewer technology to conduct and scale structured expert interviews continuously, expanding coverage while maintaining consistency and analytical rigor
• Covering hundreds of companies across major sectors to provide investors and corporate users with channel research that offers a continuous view of demand trends, competitive dynamics, and market conditions as they develop

Responsibilities

• Map the expert universe for assigned verticals
• Source and vet high-value channel partners and customers
• Build long-term relationships with key channel sources
• Coordinate and monitor interviews
• Form sector expertise through regular and consistent research to remain up-to-date on industry trends and news
• Drive email, phone, and LinkedIn campaigns to recruit best-fit experts; negotiate honoraria that balance insight value with cost discipline
• Conduct vetting calls to confirm role, recency, and perspective; ensure compliance with AlphaSense and client guidelines
• Develop and maintain target lists of distributors, resellers, customers, and other market participants aligned to quarterly coverage priorities
• Build and maintain interview guides targeted to each type of call, industry sector, and expert profile - ensuring the best and most relevant insights are captured
• Schedule sessions at optimal times in the sell-side calendar; monitor calls, troubleshoot tech issues, and capture real-time highlights
• Uphold rigorous data-privacy standards and maintain accurate records in internal CRM and workflow tools
• Share feedback on talk tracks, sourcing tactics, and emerging themes to refine our playbooks and coverage roadmap