At a Glance
- Tasks: Build strong relationships with corporate clients and drive product adoption.
- Company: Join AlphaSense, a leading AI-driven market intelligence platform.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on innovation and collaboration.
- Why this job: Make an impact by helping top companies make smarter decisions.
- Qualifications: Strong relationship management skills and a passion for client success.
The predicted salary is between 40000 - 50000 € per year.
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!
About the Team: The Customer Success team is composed of our Product Specialist group, a team of highly trained product experts as well as our Account Managers, who provide strategic guidance to our robust book of business, spanning from Fortune 1000 businesses to some of the largest financial institutions in the world. First and foremost, the Customer Success team are value-added partners to our clients. We are extremely consultative in our approach and will do everything we can to solve client challenges through our product. We ensure that our clients have the right data at their fingertips to make the best business decisions possible. We are responsible for retaining our customers, maximizing usage of the product, and partnering with the sales team to uncover opportunities to grow our business.
About the Role: The Account Manager, Corporate is responsible for developing three-dimensional relationships with customers and key stakeholders in order to effectively retain and grow our customer base. In this role, you will serve as our Corporate clients’ main point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions. You’ll need to be versatile. You will work with a variety of clients across all industries and verticals. In this role, you’ll be expected to collaborate with account executives, identifying new business opportunities to help expand our footprint within each client account.
While key performance indicators include retention rate and the identification of growth opportunities, the responsibilities of Account Managers go much deeper. The team also extracts a wealth of knowledge from our clients, bringing that internally to product, marketing and sales teams in order to maximize the effectiveness of our business’ strategy and communication.
What You’ll Do:
- Maximise retention rate across the book of business
- You’ll increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals
- Identify revenue at risk in order to best position the company to prevent churn
- Forecast retention rates
- Collaborate with Account Executives to identify growth opportunities within the book of business
- Understand the ins and outs of the business, roles, responsibilities, projects, performance metrics, etc. within our client base in order to more effectively: 1) communicate with users, 2) communicate with decision makers, 3) identify white space, 4) partner with AE to craft most compelling messaging to prospective users
- Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor
- Hold Business Reviews with key stakeholders
- Plan and execute new user onboarding and training initiatives
- Consistent proactive outreach with material and information that’s relevant for our user base
- Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.)
- Serve as both the advocate for AlphaSense to the client, and the client advocate within AlphaSense
- Acquire value stories and product feedback from clients. Circulate internally to assist with product development, marketing, sales efforts
Who You Are:
- Relationship-driven: You have a strong ability to develop instant rapport with new people and you’ve demonstrated success at managing and growing relationships within Fortune 1000 clients
- A subject matter expert: You excel at what you do and know how to succeed within your role -- this includes both internal and external relationship management as well as strong business acumen and commitment to effective processes and tactics
- Energetic and Creative: You possess a natural intellectual curiosity with the ability to learn and adapt quickly
- You understand our business: We are a rapidly growing SaaS company and are incredibly passionate about our product. We are looking for individuals who understand best practices for client engagement within a SaaS environment;
- Committed to delivering results: You set the example for grit, work ethic, initiative, enthusiasm and commitment amongst your peers.
- A strong communicator: You’ll regularly be engaged with anyone from an Analyst to a C-level executive and that requires exceptional oral, written and presentation skills. You’ll need to distill and explain complex issues in simple terms.
AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
Recruiting Scams and Fraud: We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.
Account Manager, Corporates in London employer: AlphaSense
AlphaSense is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to make impactful decisions through AI-driven market intelligence. With a strong commitment to employee growth, AlphaSense offers extensive training and development opportunities, ensuring that team members can thrive in their roles while contributing to the success of Fortune 1000 clients. Located in the vibrant city of New York, employees enjoy a dynamic environment that encourages creativity and professional advancement, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager, Corporates in London
✨Tip Number 1
Network like a pro! Reach out to current employees at AlphaSense on LinkedIn. Ask them about their experiences and any tips they might have for landing the Account Manager role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by understanding AlphaSense's products inside out. Dive into their market intelligence solutions and think about how you can add value as an Account Manager. Show them you’re not just another candidate, but someone who’s genuinely excited about what they do!
✨Tip Number 3
Practice your communication skills! You’ll need to impress everyone from analysts to C-level execs. Try explaining complex ideas in simple terms to friends or family. The clearer you are, the better your chances of making a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the AlphaSense team. Let’s get you that interview!
We think you need these skills to ace Account Manager, Corporates in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in relationship management and how you've successfully engaged with clients in the past. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since you'll be interacting with various stakeholders, it's crucial to demonstrate your exceptional communication skills. Use clear and concise language in your application, and don't shy away from sharing examples of how you've effectively communicated complex ideas.
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! Share instances where you've identified challenges and implemented solutions, especially in a SaaS environment. This will show us that you're proactive and ready to tackle client needs head-on.
Apply Through Our Website:To ensure your application gets the attention it deserves, make sure to apply through our official website. This way, we can easily track your application and get back to you faster. We can't wait to hear from you!
How to prepare for a job interview at AlphaSense
✨Know Your Client
Before the interview, research AlphaSense and its clients thoroughly. Understand their industries, challenges, and how AlphaSense's solutions can help them. This knowledge will allow you to speak confidently about how you can add value as an Account Manager.
✨Showcase Relationship Skills
Prepare examples of how you've successfully built and maintained relationships in previous roles. Highlight your consultative approach and how you've turned clients into partners. This is crucial for demonstrating your fit for a role that focuses on client retention and growth.
✨Be Ready to Discuss Metrics
Familiarise yourself with key performance indicators relevant to the role, such as retention rates and revenue growth. Be prepared to discuss how you've impacted these metrics in past positions, as this will show your understanding of the business side of account management.
✨Practice Clear Communication
Since you'll be interacting with various stakeholders, practice distilling complex information into simple terms. Consider doing mock interviews where you explain AlphaSense's offerings or your past experiences to someone unfamiliar with the industry. This will help you convey your ideas clearly during the actual interview.
