Director of Account Management, Financial Services

Director of Account Management, Financial Services

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About AlphaSense

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.

What You’ll Do

• You’ll directly lead a team of FS Account Managers who are responsible for achieving and surpassing dollar renewal rate targets through renewals and identifying growth opportunities and helping them close in partnership with AE\’s
• You’ll drive successful customer outcomes by increasing renewal rates and reducing churn, expanding revenue through building deeper relationships with our accounts, and influencing future lifetime value through higher product adoption
• Revenue growth and forecasting, driving customer outcomes, talent management and development, and shaping the customer narrative through data
• Coach and mentor members of your team on call coaching, development, implementing best practices, and establishing accountability across the team
• Provide transparency and insight of your team’s performance to the leadership team
• Recruit top talent for your growing team
• You’ll be a critical part of our hiring and onboarding process; from interviewing candidates to onboarding and shepherding new hires in their first few month of ramp
• Collaborate with sales to drive successful growth outcomes

Who You Are / Candidate Requirements

• You have a proven track record of successfully managing a team
• Passionate about learning and always seeking the next challenge
• You’re a systems thinker—you have a proven track record of turning processes that lack structure into effective, scalable systems
• You measure our success by the success of our customers. As an effective leader, you will instill these values in your team to ensure our customers are receiving an excellent customer experience
• You are obsessed with adding value to your team through coaching and feedback
• Ambitious, with impeccable integrity and curiosity
• You have significant experience building direct client relationships at the senior level and handling escalations—you relish in having real customer conversations
• Servant leadership is innate – you see leading people as a privilege and are committed to others success
• Strong communicator; able to parse nuanced data and draw actionable conclusions
• Deep knowledge and experience in the Financial Services space
• You have 10+ years of work experience in sales, account management, or client success with 3+ years of direct people management experience within the Financial Services space
• Significant experience working with either Investment Banks, Private Equity Funds or Asset Managers (either directly or as customers)
• A high aptitude and willingness to learn. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job
• Ability to distill and explain complex issues in simple terms
• Experience operationalizing the customer journey
• An intelligent, articulate, consultative and confident client facing professional
• Must have the personal motivation and ability to contribute to a dynamic and entrepreneurial team culture
• Superior ability to develop rapport with new people, and to maintain relationships, combined with a positive and proactive personality
• Energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt
• Outstanding oral, written and presentation skills
• Effective time management and task prioritization when under pressure
• Willingness to travel
• Ability and interest to work autonomously, and for a small fast-growing company. Someone can genuinely \’make the role their own\’, so looking for highly motivated proactive individuals who make things happen, and want to play a large role in the company’s success

Location

Location: London, UK

Equal Opportunity

AlphaSense is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. We provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws.

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