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For Companies At a Glance
- Tasks: Engage clients, drive platform adoption, and ensure they get the most from AlphaSense.
- Company: Join a leading AI-driven market intelligence company with a global presence.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Why this job: Be the voice of the customer and make a real impact on their success.
- Qualifications: 2-4 years in Customer Success or client-facing roles; strong communication and data skills.
- Other info: Collaborative team culture with a focus on innovation and client satisfaction.
The predicted salary is between 36000 - 60000 ÂŁ per year.
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About AlphaSense
The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision‑making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI‑driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.
About The Team
The Customer Success organization is composed of four teams: pre‑sales, customer success, account management, and support. The CS org is dedicated to ensuring every client realizes the full value of their investment in our platform, working as an integrated partner to help clients achieve meaningful outcomes and embed AlphaSense into their everyday decision‑making. By blending industry knowledge, product expertise, and a deep understanding of client priorities, the team helps organisations uncover new use cases, accelerate adoption, and sustain long‑term growth. Their close engagement with clients also creates a powerful feedback loop—informing product innovation, shaping content strategy, and ensuring that the evolving needs of the financial services community are consistently reflected in how AlphaSense delivers value.
About The Role
The Customer Success Manager (CSM) role at AlphaSense is central to ensuring our clients realize measurable outcomes from their investment in our platform. CSMs partner with Account Managers to optimise the customer journey, delivering value from the moment they join AlphaSense by focusing on strong product adoption and engagement. You will proactively monitor usage, adoption, and account health, while aligning AlphaSense to client goals and embedding our platform into their day‑to‑day workflows.
What You’ll Do
- Client Engagement: Engage front‑line with end users through virtual and in‑person meetings, email, and warm calling to deliver value through platform adoption and use‑case mapping.
- Drive Adoption & Value: Monitor usage, deliver tailored strategies, and lead client sessions that unblock any barriers to feature adoption.
- Onboarding & Ongoing Training: Guide new clients through onboarding, training, and best‑practice adoption to ensure a strong foundation, both virtually and in person.
- Retention & Growth: Partner with sales and account management teams by strengthening adoption to support renewals and articulating AlphaSense’s differentiated and competitive value.
- Data‑Driven Mindset: Proactively leverage insights, analytics, and feedback to anticipate risks, highlight wins, and strengthen our customers’ ROI case for AlphaSense.
- Voice of the Customer: Advocate for client needs internally by collaborating with Sales, Support, Account Management, and Product teams, collecting client value stories, and using those insights to shape priorities and strategy.
Who You Are
- 2–4+ years of experience in Customer Success, Account Management, or a client‑facing SaaS role (financial data experience a plus).
- Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes.
- Comfortable using data to inform decisions, with strong organisational and time‑management skills.
- A proactive, curious, and consultative professional who thrives in fast‑paced environments and values collaboration.
- Excellent communication skills with a demonstrable track record for collaborating in a cross‑functional environment.
- Ability to be in our London office 1x per week.
Equal‑Opportunity Employer
AlphaSense is an equal‑opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non‑merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances.
Recruiting Scams and Fraud
AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you have been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense, please contact us. Your security and trust matter to us.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Software Development
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Customer Success Manager, Corporate employer: AlphaSense
Contact Detail:
AlphaSense Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, Corporate
✨Tip Number 1
Get to know the company inside out! Research AlphaSense's products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—definitely a win!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to customer success. Think about how you can demonstrate your experience in driving adoption and delivering value to clients.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make decisions.
We think you need these skills to ace Customer Success Manager, Corporate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in client engagement and how you've driven adoption in previous roles. We want to see how you can bring value to our team!
Showcase Your Data Skills: Since a data-driven mindset is key for this role, don’t forget to mention any experience you have with analytics or using data to inform decisions. We love seeing how you’ve used insights to drive measurable outcomes in your past positions.
Be Authentic: Let your personality shine through in your application! We’re looking for proactive and curious individuals who thrive in fast-paced environments. Share your passion for customer success and how you connect with clients on a personal level.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the AlphaSense family!
How to prepare for a job interview at AlphaSense
✨Know Your Product Inside Out
As a Customer Success Manager, you'll need to be an expert on AlphaSense's platform. Familiarise yourself with its features, benefits, and how it can solve client problems. This knowledge will help you answer questions confidently and demonstrate your ability to drive adoption.
✨Showcase Your Client Engagement Skills
Prepare examples of how you've successfully engaged with clients in the past. Highlight your ability to build relationships and influence stakeholders. Use specific scenarios where you’ve driven measurable outcomes through effective communication and collaboration.
✨Be Data-Driven
AlphaSense values a data-driven mindset. Come prepared with examples of how you've used data to inform decisions or improve client outcomes. Discuss any tools or analytics you've leveraged to monitor usage and adoption, as this will resonate well with the interviewers.
✨Emphasise Your Proactive Approach
In this role, being proactive is key. Share instances where you've anticipated client needs or identified potential risks before they became issues. This will show that you’re not just reactive but are also forward-thinking, which is crucial for ensuring client success.
