At a Glance
- Tasks: Build strong relationships with corporate clients and drive product adoption.
- Company: Join AlphaSense, a leading AI-driven market intelligence platform.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and client success.
- Why this job: Make an impact by helping top companies make smarter decisions.
- Qualifications: Strong relationship-building skills and a knack for business insights.
The predicted salary is between 40000 - 50000 € per year.
About AlphaSense
The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision‑making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI‑driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.
About The Team
The Customer Success team is composed of our Product Specialist group, a team of highly trained product experts as well as our Account Managers, who provide strategic guidance to our robust book of business, spanning from Fortune 1000 businesses to some of the largest financial institutions in the world. First and foremost, the Customer Success team are value‑added partners to our clients. We are extremely consultative in our approach and will do everything we can to solve client challenges through our product. We ensure that our clients have the right data at their fingertips to make the best business decisions possible. We are responsible for retaining our customers, maximizing usage of the product, and partnering with the sales team to uncover opportunities to grow our business.
About The Role
The Account Manager, Corporate is responsible for developing three‑dimensional relationships with customers and key stakeholders in order to effectively retain and grow our customer base. In this role, you will serve as our Corporate clients’ main point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions. You’ll need to be versatile. You will work with a variety of clients across all industries and verticals. In this role, you’ll be expected to collaborate with account executives, identifying new business opportunities to help expand our footprint within each client account. While key performance indicators include retention rate and the identification of growth opportunities, the responsibilities of Account Managers go much deeper. The team also extracts a wealth of knowledge from our clients, bringing that internally to product, marketing and sales teams in order to maximize the effectiveness of our business’ strategy and communication.
What You’ll Do
- Maximise retention rate across the book of business.
- Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals.
- Identify revenue at risk in order to best position the company to prevent churn.
- Forecast retention rates.
- Collaborate with Account Executives to identify growth opportunities within the book of business.
- Understand the ins and outs of the business, roles, responsibilities, projects, performance metrics, etc. within our client base in order to more effectively communicate with users and decision makers, identify white space, and partner with AE to craft compelling messaging to prospective users.
- Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor.
- Hold Business Reviews with key stakeholders.
- Plan and execute new user onboarding and training initiatives.
- Consistent proactive outreach with material and information that’s relevant for our user base.
- Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.).
- Serve as both the advocate for AlphaSense to the client, and the client advocate within AlphaSense.
- Acquire value stories and product feedback from clients. Circulate internally to assist with product development, marketing, and sales efforts.
Who You Are
- Relationship‑driven: You have a strong ability to develop instant rapport with new people and you’ve demonstrated success at managing and growing relationships within Fortune 1000 clients.
- A subject matter expert: You excel at what you do and know how to succeed within your role – this includes both internal and external relationship management as well as strong business acumen and commitment to effective processes and tactics.
- Energetic and creative: You possess a natural intellectual curiosity with the ability to learn and adapt quickly.
- You understand our business: We are a rapidly growing SaaS company and are incredibly passionate about our product. We are looking for individuals who understand best practices for client engagement within a SaaS environment.
- Committed to delivering results: You set the example for grit, work ethic, initiative, enthusiasm and commitment amongst your peers.
- A strong communicator: You’ll regularly be engaged with anyone from an Analyst to a C‑level executive and that requires exceptional oral, written and presentation skills. You’ll need to distill and explain complex issues in simple terms.
Equal‑Opportunity Employment
AlphaSense is an equal‑opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non‑merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
Account Manager, Corporates employer: AlphaSense
AlphaSense is an exceptional employer, offering a dynamic work environment in the heart of New York City where innovation and collaboration thrive. With a strong commitment to employee growth, we provide extensive training and development opportunities, ensuring our team members are equipped to excel in their roles. Our inclusive culture fosters meaningful relationships with clients and colleagues alike, making AlphaSense not just a workplace, but a community dedicated to empowering professionals through cutting-edge AI-driven market intelligence.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager, Corporates
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at AlphaSense. A friendly chat can open doors!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for client relationships shine through. Be yourself and share stories that highlight your experience in managing accounts and building rapport.
✨Tip Number 3
Do your homework! Research AlphaSense and its products thoroughly. Understand how they help clients make smarter decisions. This knowledge will not only impress your interviewers but also help you tailor your responses.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Account Manager, Corporates
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and flair into your writing. This helps us get a sense of who you are beyond just your qualifications.
Tailor Your Application:Make sure to tailor your application specifically for the Account Manager role at AlphaSense. Highlight your experience with relationship management and how it aligns with our mission to empower professionals. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise:While we love a good story, keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. This makes it easier for us to understand your skills and experiences without getting lost in the details.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about AlphaSense and what we stand for.
How to prepare for a job interview at AlphaSense
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of AlphaSense's offerings. Familiarise yourself with how their AI-driven market intelligence works and be ready to discuss how it can benefit clients. This will show your genuine interest and help you answer questions more effectively.
✨Build Rapport with Your Interviewers
Since the role is all about relationship management, practice building rapport during your interview. Be personable, engage in small talk, and show enthusiasm for the company culture. This will demonstrate your ability to connect with clients and stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and client management abilities. Prepare examples from your past experiences where you've successfully retained clients or identified growth opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As a future Account Manager, strong communication is key. During the interview, articulate your thoughts clearly and concisely. Practice explaining complex concepts in simple terms, as you would to a client. This will highlight your ability to distil information effectively.
