Workplace, Community, & Experience Coordinator

About AlphaSense:

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About The Role:

We are seeking a proactive and detail-oriented Workplace Experience Coordinator to help manage day-to-day office functions and enhance the overall employee experience. In this role, you’ll serve as a key point of contact for staff needs, contribute to a well-organized and efficient work environment, and support the Workplace & Experience Manager with various operational responsibilities. You’ll take initiative in suggesting improvements, solving issues, and managing multiple priorities in a dynamic, high-growth setting. This position requires an on-site presence four days a week, with flexibility for a fifth day based on business requirements.

What You’ll Do:

• Greet and assist all employees and guests by providing day-to-day front-of-office support, maintaining the highest levels of helpfulness and friendliness at all times.
• Conduct daily office walkthroughs to ensure a clean, functional, and safe environment, identifying areas for improvement.
• Reset communal seating areas and conference rooms after meetings to ensure a tidy, clutter-free environment.
• Support food & beverage programs, office supplies management, scanning, shipping & receiving mail to ensure smooth day-to-day operations.
• Collaborate with internal teams to support employee moves, event setups, and general office needs.
• Be an ambassador for health & fire safety, with an eye for correction and improvement.
• Collaborate with the workplace team to plan, source, and execute events such as month-end happy hours, lunches, and engagement pop-ups.
• Respond to workplace tickets and employee inquiries, ensuring the resolution of office-related needs promptly.
• Act as a resource for employees, advising on workplace best practices and solutions while escalating issues when necessary.
• Coordinate and assist with the management of our desk booking platform.

Who You Are:

• 1-3 years of experience in customer-facing roles such as administrative support, office management, customer service, or community-building positions (preferably in a high-growth tech company).
• Proficient in Google Suite (Calendar, Drive, Sheets, Slides), and MS Office (Excel, Word).
• Approachable and accommodating to others, with the ability to push back where necessary.
• A naturally outgoing and sociable person who thrives on engaging with others throughout the day and takes pride in brightening someone’s day.
• Strong attention to detail, ensuring workplace standards and checklists are consistently upheld.
• Ability to prioritize and manage multiple tasks efficiently, exercising sound judgment in fast-paced situations.
• Confidence in being the voice of the office: maintaining clear lines of verbal and written communication with the London office and key stakeholders.
• Strong sense of integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
• Knowledge of basic office management systems and procedures.
• Has a desire to learn and grow within the workplace, community & experience function.
• Value the importance of fostering an inclusive environment where all team members can feel welcome and supported.

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, colour, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud:

We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.