At a Glance
- Tasks: Lead a dynamic team to deliver high-quality market insights and optimise research processes.
- Company: Join AlphaSense, a leading AI-driven market intelligence company trusted by top enterprises.
- Benefits: Enjoy competitive salary, professional development, and a supportive work environment.
- Other info: Be part of a diverse team with excellent career growth opportunities.
- Why this job: Make a real impact in the world of market intelligence while growing your leadership skills.
- Qualifications: Proven experience in team management and process optimisation.
The predicted salary is between 60000 - 80000 € per year.
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.
About Expert Insights: Expert Insights, which spans AlphaSense’s Expert Transcript Library and 1x1 Call Services offerings, delivers a new and transformative form of market intelligence content. Through transcripts covering thousands of companies, it captures the unfiltered views and insights of business operators in the trenches, interviewed by professional investors who drill into key questions on what’s truly important about a company at each moment in time. AlphaSense’s library of over 140,000 transcripts is the market’s largest, covering all sectors of the economy, with thousands more published each month.
About the Team: The Directed Content Team is an integral part of the Expert Insights group, generating thousands of calls each quarter on high‑value and strategic content targets - ensuring that the AlphaSense Expert Transcript Library delivers comprehensive coverage to our users. The Directed Content team is responsible for identifying, recruiting, and onboarding the best possible experts from around the world based on the targets and topics we are looking to generate content against.
About the Role: Reporting to the Senior Manager, Generated Content - Directed Content Operations Managers oversee our Directed Content research pods. Operations Managers are accountable for the overall performance of the research pods under their purview - motivating, managing, and supporting a diverse team of bi‑lingual Analysts in the delivery of high‑quality, relevant content against our Directed Content volume and coverage goals.
- Manage a team of Directed Content Analysts aligned to sectors of coverage and structured in pods
- Set and track performance KPIs for your team that balance output quality, relevance, and volume
- Guide the professional development of Analysts under your supervision
- Ensure overall library quality and relevance by partnering with Project Managers and Sector Leads to adjust research focus and sourcing strategies that support quality and relevance goals
- Coordinate with Project Managers to define and update coverage territories based on evolving coverage goals and team capacity
- Hire and onboard Analysts
- Partner with Directed Content leadership and Directors of Research to define and update Directed Content coverage goals
- Partner with Directed Content Enablement to design and maintain process documentation and knowledge resources for team
- Partner with Director of Contributor Relations to ensure optimal Client Contributor coverage based on Directed Content coverage goals
- Work closely with leadership and cross‑functional teams to troubleshoot issues and devise process, systems, and workflow improvements for research pods
- Review and approve expert rates over a fixed threshold - keeping average expert costs below $300 per call
Who You Are:
- Inspiring leader: You are deeply invested in Directed Content’s mission and vision of delivering high‑quality, relevant insights to our customers.
- People manager: You have deep experience setting performance and professional development goals.
- Team builder: You know how to build culture and support infrastructure that brings individual contributors together.
- Entrepreneurial: You are passionate about the development of teams, people, and processes.
- Metrics minded: You have a demonstrated track record of setting relevant KPIs to measure the success of both people and processes.
- Data driven: You have a proven ability to build dashboards and analysis to spot patterns in productivity and output.
- Process innovator: You have a strong track record of building processes that drive scale and efficiency for your teams.
- Problem solver: You have a proven ability to identify the root cause of issues and roadblocks.
- Skilled communicator: You’re able to leverage excellent oral and written communication skills to understand needs and drive alignment.
AlphaSense is an equal‑opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals.
Operations Manager, Directed Content New London, Greater London, England, United Kingdom employer: AlphaSense, Inc.
AlphaSense is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to grow and innovate. With a strong focus on professional development, the Operations Manager role offers the opportunity to lead a diverse team in delivering high-quality insights while collaborating with cross-functional teams. Located in Greater London, employees benefit from a vibrant city atmosphere, access to a wealth of resources, and the chance to be part of a rapidly expanding company at the forefront of AI-driven market intelligence.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager, Directed Content New London, Greater London, England, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the role. Highlight your skills and experiences that align with what they’re looking for.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Operations Manager, Directed Content New London, Greater London, England, United Kingdom
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing teams, setting KPIs, and optimising processes. We want to see how your skills align with our mission at AlphaSense!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about market intelligence and how you can contribute to our Directed Content team. Keep it engaging and relevant to the job description.
Showcase Your Leadership Skills:As an Operations Manager, leadership is key. Share examples of how you've motivated teams, set performance goals, and fostered a positive culture. We love to see how you bring out the best in others!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the AlphaSense family!
How to prepare for a job interview at AlphaSense, Inc.
✨Know the Company Inside Out
Before your interview, dive deep into AlphaSense's mission, values, and recent developments. Understanding their AI-driven market intelligence and how they integrate with Tegus will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to inspire and manage a diverse team. Prepare examples of how you've successfully motivated teams in the past, set performance KPIs, and fostered a culture of accountability and growth. Highlighting these experiences will demonstrate your fit for the role.
✨Be Metrics Minded
AlphaSense values data-driven decision-making. Come prepared with examples of how you've used metrics to improve team performance or processes. Discuss specific KPIs you've set and how they impacted your team's output and quality.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of challenges you've faced in previous roles, particularly around process optimisation or team dynamics, and be ready to discuss how you identified root causes and implemented effective solutions.
