At a Glance
- Tasks: Engage clients, drive platform adoption, and ensure they achieve measurable outcomes.
- Company: Join AlphaSense, a leading AI-driven market intelligence platform trusted by top enterprises.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and client satisfaction.
- Why this job: Make a real impact by helping clients succeed with innovative technology.
- Qualifications: 2-4 years in Customer Success or client-facing roles; strong communication and data skills.
The predicted salary is between 50000 - 60000 £ per year.
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI‑driven market intelligence.
About the Team: The Customer Success organisation is composed of four teams: pre‑sales, customer success, account management and support. The CS org is dedicated to ensuring every client realises the full value of their investment in our platform, working as an integrated partner to help clients achieve meaningful outcomes and embed AlphaSense into their everyday decision‑making.
About the Role: The Customer Success Manager (CSM) role at AlphaSense is central to ensuring our clients realise measurable outcomes from their investment in our platform. CSMs partner with Account Managers to optimise the customer journey delivering value from the moment they join AlphaSense by focusing on strong product adoption and engagement.
What You’ll Do:
- Client Engagement: Engage end users through virtual and in‑person meetings, email, and warm calling to deliver value through platform adoption and use‑case mapping.
- Drive Adoption & Value: Monitor usage, deliver tailored strategies, and lead client sessions that unblock barriers to feature adoption.
- Onboarding & Ongoing Training: Guide new clients through onboarding, training and best‑practice adoption to ensure a strong foundation, virtually and in person.
- Retention & Growth: Partner with sales and account management teams to strengthen adoption to support renewals and articulate AlphaSense’s differentiated and competitive value.
- Data‑Driven Mindset: Leverage insights, analytics, and feedback to anticipate risks, highlight wins, and strengthen customers’ ROI case for AlphaSense.
- Voice of the Customer: Advocate for client needs internally by collaborating with Sales, Support, Account Management, and Product teams; collect client value stories and statements to shape priorities and guide strategy.
Who You Are:
- 2–4+ years of experience in Customer Success, Account Management, or a client‑facing SaaS role (financial data experience a plus).
- Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes.
- Comfortable using data to inform decisions, with strong organisational and time‑management skills.
- A proactive, curious, and consultative professional who thrives in fast‑paced environments and values collaboration.
- Excellent communication skills with a demonstrable track record for collaborating in a cross‑functional environment.
- Ability to be in our London office 1x per week.
Equal‑Opportunity Employment: AlphaSense is an equal‑opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non‑merit factor.
Customer Success Manager, Corporate New London, Greater London, England, United Kingdom employer: AlphaSense, Inc.
AlphaSense is an exceptional employer that fosters a collaborative and inclusive work culture, empowering employees to thrive in their roles. With a strong focus on professional growth, the Customer Success Manager position offers opportunities for meaningful engagement with clients and the chance to influence product innovation. Located in the vibrant Greater London area, employees benefit from a dynamic environment that encourages creativity and teamwork while being part of a leading AI-driven market intelligence platform.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Corporate New London, Greater London, England, United Kingdom
✨Tip Number 1
Get to know the company inside out! Research AlphaSense's products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to Customer Success. Think about how you can demonstrate your experience in driving adoption and delivering value to clients.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Success Manager, Corporate New London, Greater London, England, United Kingdom
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience in customer success or account management, and show how your skills align with what we’re looking for at AlphaSense.
Showcase Your Communication Skills:Since this role involves engaging with clients, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and consider including examples of how you've successfully communicated with clients in the past.
Highlight Data-Driven Achievements:We love a data-driven mindset! Include specific examples of how you’ve used data to drive decisions or improve client outcomes. This will show us that you understand the importance of analytics in enhancing customer success.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at AlphaSense!
How to prepare for a job interview at AlphaSense, Inc.
✨Know Your Stuff
Before the interview, dive deep into AlphaSense's platform and its features. Familiarise yourself with how it helps clients make smarter decisions. Being able to discuss specific use cases or success stories will show your genuine interest and understanding of the role.
✨Showcase Your People Skills
As a Customer Success Manager, building relationships is key. Prepare examples of how you've successfully engaged clients in the past. Think about times when you’ve turned a challenging situation into a positive outcome—this will highlight your ability to influence stakeholders.
✨Data-Driven Approach
AlphaSense values a data-driven mindset. Be ready to discuss how you've used data to inform decisions in previous roles. Bring examples of how you’ve monitored usage or adoption rates and how that led to actionable insights for clients.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your curiosity about the company and the role. Inquire about their approach to client engagement or how they measure success in customer outcomes. This shows you're not just interested in the job, but also in contributing to AlphaSense’s mission.
