At a Glance
- Tasks: Engage clients, drive platform adoption, and ensure measurable outcomes from their investment.
- Company: Join AlphaSense, a leading AI-driven market intelligence platform trusted by top enterprises.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and client satisfaction.
- Why this job: Make a real impact by helping clients succeed with innovative technology.
- Qualifications: 2-4+ years in Customer Success or client-facing SaaS roles; strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI‑driven market intelligence.
About the Team: The Customer Success organisation is composed of four teams: pre‑sales, customer success, account management and support. The CS org is dedicated to ensuring every client realises the full value of their investment in our platform, working as an integrated partner to help clients achieve meaningful outcomes and embed AlphaSense into their everyday decision‑making.
About the Role: The Customer Success Manager (CSM) role at AlphaSense is central to ensuring our clients realise measurable outcomes from their investment in our platform. CSMs partner with Account Managers to optimise the customer journey delivering value from the moment they join AlphaSense by focusing on strong product adoption and engagement.
What You’ll Do:
- Client Engagement: Engage end users through virtual and in‑person meetings, email, and warm calling to deliver value through platform adoption and use‑case mapping.
- Drive Adoption & Value: Monitor usage, deliver tailored strategies, and lead client sessions that unblock barriers to feature adoption.
- Onboarding & Ongoing Training: Guide new clients through onboarding, training and best‑practice adoption to ensure a strong foundation, virtually and in person.
- Retention & Growth: Partner with sales and account management teams to strengthen adoption to support renewals and articulate AlphaSense’s differentiated and competitive value.
- Data‑Driven Mindset: Leverage insights, analytics, and feedback to anticipate risks, highlight wins, and strengthen customers’ ROI case for AlphaSense.
- Voice of the Customer: Advocate for client needs internally by collaborating with Sales, Support, Account Management, and Product teams; collect client value stories and statements to shape priorities and guide strategy.
Who You Are:
- 2–4+ years of experience in Customer Success, Account Management, or a client‑facing SaaS role (financial data experience a plus).
- Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes.
- Comfortable using data to inform decisions, with strong organisational and time‑management skills.
- A proactive, curious, and consultative professional who thrives in fast‑paced environments and values collaboration.
- Excellent communication skills with a demonstrable track record for collaborating in a cross‑functional environment.
- Ability to be in our London office 1x per week.
Equal‑Opportunity Employment: AlphaSense is an equal‑opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non‑merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
Customer Success Manager, Corporate London, Greater London, England, United Kingdom employer: AlphaSense, Inc.
AlphaSense is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive meaningful outcomes for clients. With a strong focus on professional growth, employees benefit from comprehensive training and development opportunities while working in a dynamic environment that values diversity and inclusion. Located in the heart of London, the Customer Success Manager role offers the chance to engage with leading enterprises and contribute to cutting-edge AI-driven market intelligence solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Corporate London, Greater London, England, United Kingdom
✨Tip Number 1
Get to know the company inside out! Research AlphaSense's products, values, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even referrals that might just land you that interview.
✨Tip Number 3
Prepare for the interview by practising common questions related to Customer Success. Think about how you can demonstrate your experience in driving product adoption and client engagement.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Success Manager, Corporate London, Greater London, England, United Kingdom
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Customer Success and how it aligns with what we do at AlphaSense. Show us that you understand our mission and how you can contribute!
Showcase Your Data Skills:Since we love a data-driven mindset, don’t forget to mention any experience you have with analytics or using data to drive decisions. We want to see how you’ve used insights to improve client outcomes in the past.
Be Personable:In your written application, let your personality shine through! We’re looking for someone who can build relationships and engage clients, so a friendly tone can go a long way in making your application stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at AlphaSense, Inc.
✨Know Your Stuff
Before the interview, dive deep into AlphaSense's platform and its features. Familiarise yourself with how it helps clients make smarter decisions. Being able to discuss specific use cases or success stories will show your genuine interest and understanding of the product.
✨Showcase Your People Skills
As a Customer Success Manager, building relationships is key. Prepare examples of how you've successfully engaged clients in the past. Think about times when you’ve influenced stakeholders or resolved conflicts, as these stories will highlight your ability to connect with others.
✨Data-Driven Approach
AlphaSense values a data-driven mindset. Be ready to discuss how you've used data to inform decisions in previous roles. Bring examples of how you've monitored usage or adoption rates and how that led to actionable insights for clients.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your curiosity about the role and the company. Inquire about the team dynamics, client engagement strategies, or how they measure success. This not only shows your interest but also helps you gauge if the company is the right fit for you.
