At a Glance
- Tasks: Build strong relationships with clients and drive product adoption to maximise retention.
- Company: Join AlphaSense, a leading AI-driven market intelligence platform trusted by top enterprises.
- Benefits: Enjoy competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Be part of a diverse team in a fast-paced, supportive environment.
- Why this job: Make a real impact by helping clients make smarter decisions with innovative technology.
- Qualifications: Strong relationship-building skills and a knack for understanding client needs.
The predicted salary is between 50000 - 70000 £ per year.
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence.
About the Team: The Customer Success team is composed of our Product Specialist group, a team of highly trained product experts as well as our Account Managers, who provide strategic guidance to our robust book of business, spanning from Fortune 1000 businesses to some of the largest financial institutions in the world. First and foremost, the Customer Success team are value-added partners to our clients. We ensure that our clients have the right data at their fingertips to make the best business decisions possible. We are responsible for retaining our customers, maximizing usage of the product, and partnering with the sales team to uncover opportunities to grow our business.
About the Role: The Account Manager, Corporate is responsible for developing three-dimensional relationships with customers and key stakeholders in order to effectively retain and grow our customer base. In this role, you will serve as our Corporate clients’ main point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions. You’ll need to be versatile, working with a variety of clients across all industries and verticals. You’ll be expected to collaborate with account executives, identifying new business opportunities to help expand our footprint within each client account.
What You’ll Do:
- Maximize retention rate across the book of business.
- Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals.
- Identify revenue at risk in order to best position the company to prevent churn.
- Collaborate with Account Executives to identify growth opportunities within the book of business.
- Understand the ins and outs of the business, roles, responsibilities, projects, performance metrics, etc. within our client base.
- Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor.
- Hold Business Reviews with key stakeholders.
- Plan and execute new user onboarding and training initiatives.
- Consistent proactive outreach with material and information that’s relevant for our user base.
- Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.).
- Acquire value stories and product feedback from clients.
Who You Are:
- Relationship-driven: You have a strong ability to develop instant rapport with new people and you’ve demonstrated success at managing and growing relationships within Fortune 1000 clients.
- A subject matter expert: You excel at what you do and know how to succeed within your role.
- Energetic and Creative: You possess a natural intellectual curiosity with the ability to learn and adapt quickly.
- You understand our business: We are a rapidly growing SaaS company and are incredibly passionate about our product.
- Committed to delivering results: You set the example for grit, work ethic, initiative, enthusiasm and commitment amongst your peers.
- A strong communicator: You’ll regularly be engaged with anyone from an Analyst to a C-level executive and that requires exceptional oral, written and presentation skills.
AlphaSense is an equal‑opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity.
Account Manager, Corporates London, Greater London, England, United Kingdom employer: AlphaSense, Inc.
AlphaSense is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to drive innovation and growth in the fast-paced world of AI-driven market intelligence. With a strong commitment to employee development, AlphaSense offers numerous opportunities for professional growth and collaboration across diverse teams, ensuring that every team member can thrive and contribute meaningfully to our clients' success. Located in the vibrant city of London, employees enjoy a stimulating environment that encourages creativity and engagement, making it an ideal place for those seeking a rewarding career in a cutting-edge industry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager, Corporates London, Greater London, England, United Kingdom
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. The more connections you make, the better your chances of landing that Account Manager role.
✨Tip Number 2
Show off your personality! When you get an interview, let your enthusiasm for the role shine through. Be genuine and share your passion for helping clients succeed. Remember, they want to see how you can fit into their team and culture.
✨Tip Number 3
Do your homework! Research AlphaSense and understand their products inside out. Be ready to discuss how you can help clients maximise their use of the platform. This shows you’re not just another candidate; you’re someone who’s truly invested in their success.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Account Manager position.
We think you need these skills to ace Account Manager, Corporates London, Greater London, England, United Kingdom
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in relationship management and how you've successfully engaged with clients in the past. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since you'll be interacting with various stakeholders, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively communicated complex ideas in previous roles.
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! Share instances where you've identified challenges and implemented solutions that benefited your clients. This will show us that you're proactive and ready to tackle any issues that come your way.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at AlphaSense, Inc.
✨Know Your Clients
Before the interview, research AlphaSense's key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can add value as an Account Manager. Be ready to discuss how you would approach building relationships with these clients.
✨Showcase Your Consultative Skills
Since the role is heavily consultative, prepare examples of how you've successfully solved client challenges in the past. Highlight your ability to listen, understand, and provide tailored solutions that drive client success and retention.
✨Demonstrate Your Business Acumen
Familiarise yourself with SaaS best practices and be prepared to discuss how you would leverage AlphaSense’s platform to maximise client engagement. Show that you understand the metrics that matter, like retention rates and growth opportunities.
✨Communicate Clearly and Confidently
As you'll be interacting with various stakeholders, practice distilling complex information into simple terms. Prepare to showcase your communication skills through mock presentations or discussions, ensuring you can engage effectively with both analysts and C-level executives.
