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- Tasks: Build strong relationships with clients and drive product adoption to maximise retention.
- Company: Join AlphaSense, a leading AI-driven market intelligence platform trusted by top enterprises.
- Benefits: Enjoy competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by helping clients make smarter decisions with innovative technology.
- Qualifications: Strong relationship-building skills and a knack for understanding client needs.
- Other info: Be part of a dynamic team in a rapidly growing SaaS environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI‑driven market intelligence.
About the Team: The Customer Success team is composed of our Product Specialist group, a team of highly trained product experts as well as our Account Managers, who provide strategic guidance to our robust book of business, spanning from Fortune 1000 businesses to some of the largest financial institutions in the world. First and foremost, the Customer Success team are value‑added partners to our clients. We are extremely consultative in our approach and will do everything we can to solve client challenges through our product. We ensure that our clients have the right data at their fingertips to make the best business decisions possible. We are responsible for retaining our customers, maximizing usage of the product, and partnering with the sales team to uncover opportunities to grow our business.
About the Role: The Account Manager, Corporate is responsible for developing three‑dimensional relationships with customers and key stakeholders in order to effectively retain and grow our customer base. In this role, you will serve as our Corporate clients’ main point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions. You’ll need to be versatile. You will work with a variety of clients across all industries and verticals. In this role, you’ll be expected to collaborate with account executives, identifying new business opportunities to help expand our footprint within each client account.
What You’ll Do:
- Maximize retention rate across the book of business
- Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals
- Identify revenue at risk in order to best position the company to prevent churn
- Collaborate with Account Executives to identify growth opportunities within the book of business
- Understand the ins and outs of the business, roles, responsibilities, projects, performance metrics, etc. within our client base
- Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor
- Hold Business Reviews with key stakeholders
- Plan and execute new user onboarding and training initiatives
- Consistent proactive outreach with material and information that’s relevant for our user base
- Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.)
- Acquire value stories and product feedback from clients. Circulate internally to assist with product development, marketing, sales efforts
Who You Are:
- Relationship-driven: You have a strong ability to develop instant rapport with new people and you’ve demonstrated success at managing and growing relationships within Fortune 1000 clients
- A subject matter expert: You excel at what you do and know how to succeed within your role -- this includes both internal and external relationship management as well as strong business acumen and commitment to effective processes and tactics
- Energetic and Creative: You possess a natural intellectual curiosity with the ability to learn and adapt quickly
- You understand our business: We are a rapidly growing SaaS company and are incredibly passionate about our product. We are looking for individuals who understand best practices for client engagement within a SaaS environment
- Committed to delivering results: You set the example for grit, work ethic, initiative, enthusiasm and commitment amongst your peers.
- A strong communicator: You’ll regularly be engaged with anyone from an Analyst to a C‑level executive and that requires exceptional oral, written and presentation skills. You’ll need to distill and explain complex issues in simple terms.
AlphaSense is an equal‑opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non‑merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.
Account Manager, Corporate employer: AlphaSense, Inc.
Contact Detail:
AlphaSense, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager, Corporate
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at AlphaSense on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research AlphaSense inside out—know their products, values, and recent news. This will help you tailor your answers and show you're genuinely interested in being part of the team.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, use specific stories that highlight your relationship-building abilities and how you've driven success in previous roles. This makes you memorable!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you note expressing your appreciation for the opportunity. It’s a simple gesture that can set you apart from other candidates and keep you top of mind.
We think you need these skills to ace Account Manager, Corporate
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and don’t be afraid to share a bit about your passions and interests.
Tailor Your Application: Make sure to customise your application for the Account Manager role. Highlight your experience with relationship management and how you've successfully engaged with clients in the past. We love seeing how you can bring value to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we’re looking for strong communicators, so show us you can convey your thoughts effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at AlphaSense, Inc.
✨Know Your Clients
Before the interview, research AlphaSense's key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can add value as an Account Manager. Be ready to discuss how you would approach relationship-building with these clients.
✨Showcase Your Consultative Skills
Since the role is highly consultative, prepare examples of how you've successfully solved client challenges in the past. Highlight your ability to listen, understand, and provide tailored solutions that drive client success and retention.
✨Demonstrate Your Business Acumen
Familiarise yourself with SaaS best practices and be prepared to discuss how you would leverage AlphaSense’s platform to maximise client engagement. Show that you understand the metrics that matter, like retention rates and growth opportunities.
✨Communicate Clearly and Confidently
As you'll be interacting with various stakeholders, practice distilling complex information into simple terms. Prepare to showcase your communication skills through clear, concise answers during the interview, and don’t hesitate to ask questions to clarify any points.