Do you enjoy helping people, solving problems, and making sure customers have a great experience? We're looking for a friendly, organised, and customer-focused Customer Service Assistant to join our swim school team.
As a key point of contact for our customers, you'll help families navigate their swimming journey, from making their first enquiry and booking swimming lessons to answering questions and resolving any issues that may arise.
We pride ourselves on providing a welcoming, supportive experience for every customer, and we're looking for someone who shares our passion for great customer service.
Responding to customer enquiries via phone, email, and other communication channels, providing helpful, friendly, and accurate information.
Welcoming new customers and guiding them through the process of joining our swim school.
Managing new bookings by registering customers, arranging swimming lessons, and ensuring all relevant information is recorded accurately.
Supporting existing customers with questions about lessons, timetables, payments,
