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- Tasks: Coordinate and manage trial activities in schools, ensuring timely and quality delivery.
- Company: Join AlphaPlus, a leading education service business under AQA Education, focused on assessment and certification.
- Benefits: Enjoy a competitive salary of £25,000 pro rata and potential contract extension.
- Why this job: Gain valuable experience in a customer-facing role within the education sector while making a real impact.
- Qualifications: Good GCSEs, A levels, and a university degree required; strong computer literacy and proof-reading skills essential.
- Other info: Full-time role based in Manchester with normal office hours; applications close on 30 April 2025.
The predicted salary is between 25000 - 25000 £ per year.
Full-time, fixed short-term (until 18 July 2025)
Salary - £25,000 per annum pro rata
Closing date for applications: 30 April 2025
AlphaPlus is an education service business specialising in standards, assessment and certification. We help our clients design, develop, deploy and evaluate qualifications and their underpinning assessments. Our work spans the public and private sectors, schools, colleges, vocational and professional learning and includes work across the UK’s four nations, and international projects. AlphaPlus is a wholly-owned subsidiary of AQA Education.
Our work involves a significant amount of assessment trialling. Trialling is key to our assessment work, serving as a means of evaluating the effectiveness of tests prior to their roll-out. Participants may be whole schools, classes or individuals as specified by the project requirements.
We are seeking three service assistants to join the service delivery team as soon as possible, working full-time on a fixed short-term contract until 18 July 2025. There is a possibility that the contract end date might be extended beyond this date. They will support project teams to ensure that trialling and service elements of projects are implemented to time, budget and quality. The role will be full-time, providing our customers with a consistent point of contact through normal office hours, and will be based in our Manchester office.
The key purpose of the role is to co-ordinate, oversee and manage all activities relating to the administration of trials and pre-tests in schools and other educational settings.
This is an excellent opportunity to gain some experience in a customer facing role in the education sector.
Candidates must have the following:
- Good GCSEs in maths and English
- Good GCE A levels
- University degree (Hons) or equivalent
- Demonstrably high standard of computer literacy especially Microsoft Office and database systems
- Excellent proof-reading skills
The following attributes will be useful:
- A PGCE
- Successful track record working in a role requiring extensive internal and/or external collaboration to achieve the desired outcomes
- A teaching background and/or background in test development, management or co-ordination
- Experience working in a customer-facing role
- Developing and working with quality control processes
Please note that AlphaPlus is not licensed to offer sponsorship under the UK government’s skilled worker sponsorship scheme.
To apply, visit the Service Assistant - Trialling Opportunities page on the AlphaPlus website and complete the online application form located there.
Applications submitted direct to CV-Library will be referred back to the sender.
Service Assistant - Trialling employer: AlphaPlus
Contact Detail:
AlphaPlus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Assistant - Trialling
✨Tip Number 1
Familiarise yourself with the education sector, particularly in assessment and trialling. Understanding how assessments are designed and evaluated will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the education field, especially those involved in assessment and testing. Attend relevant events or join online forums to make connections that could help you learn more about the role.
✨Tip Number 3
Prepare to discuss your experience in customer-facing roles. Think of specific examples where you've successfully collaborated with others to achieve a goal, as this is crucial for the Service Assistant position.
✨Tip Number 4
Research AlphaPlus and its projects. Being knowledgeable about their work and values will not only impress during the interview but also help you tailor your responses to align with their mission.
We think you need these skills to ace Service Assistant - Trialling
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Service Assistant position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer-facing roles or in education. Mention specific examples where you have successfully collaborated with teams or managed projects.
Showcase Your Skills: Make sure to demonstrate your computer literacy, especially with Microsoft Office and database systems. Provide examples of how you've used these skills in past roles, particularly in relation to administration or project management.
Proofread Your Application: Given the emphasis on excellent proof-reading skills in the job description, ensure that your application is free from errors. Take the time to review your CV and cover letter multiple times, or ask someone else to review them for you.
How to prepare for a job interview at AlphaPlus
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Service Assistant. Familiarise yourself with terms like 'trialling' and 'assessment', as these will likely come up during your interview.
✨Showcase Your Skills
Highlight your computer literacy, especially with Microsoft Office and database systems. Be prepared to discuss specific examples of how you've used these skills in previous roles or projects.
✨Demonstrate Customer-Facing Experience
Since this role involves a lot of interaction with clients, be ready to share your experiences in customer-facing roles. Discuss how you handled challenges and maintained positive relationships with customers.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values.
