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- Tasks: Support candidates and manage complaints while developing policies for assessments.
- Company: Join AlphaPlus, a leading organisation in assessment development.
- Benefits: Enjoy 25 days paid leave, enhanced sick pay, and a workplace pension.
- Why this job: Make a difference in candidate support and policy development in a flexible role.
- Qualifications: Strong communication skills, attention to detail, and customer service experience required.
- Other info: Remote work with occasional office visits; inclusive employer with flexible arrangements.
AlphaPlus has secured a contract for assessment development and delivery for a major UK regulator and is now seeking a self-motivated individual with highly efficient administrative and organisational skills to join the project delivery team as operational executive. They will be responsible for first line candidate support, providing candidates with a consistent point of contact, and including contribution to developing policies for reasonable adjustments and special considerations, and managing complaints and appeals. They will also be required to deputise for the operational manager.
The operational executive will be expected to work 06:00 am-2:00 pm during peak exam periods, though normal office hours are available outside of peak periods. The position is full-time, working 37.5 hours per week Monday to Friday and will primarily be remote due to the hours, with a requirement to attend the Manchester office once every fortnight.
Candidates must possess:
- A high standard of presentation and communication skills
- Good numeracy skills
- A high level of attention to detail and accuracy
- Good GCSEs in maths and English or equivalent
- Good GCE A levels or equivalent
- Second class honour or above (essential) in a relevant degree (desirable) or equivalent relevant experience
- Demonstrably high standard of computer literacy especially Microsoft Office and database systems
- Excellent proof-reading skills
- Experience working in a customer-facing role for a minimum of one year
The following would be useful but are not essential:
- Successful track record working in a role requiring extensive internal and/or external collaboration to achieve the desired outcomes
- A customer service background and/or background in accessibility/test development
- Experience of operations
- Experience of developing policies/procedures
- Developing and working with quality control processes
Benefits include:
- NEST workplace pension scheme – tier 1
- Enhanced sick pay cover
- Enhanced maternity/parental leave
- 25 days paid leave plus the eight statutory bank holidays
- Commitment to developing the expertise of our employees.
We are an inclusive employer. Job share/other flexible working arrangements may be considered for the right candidate(s). Any such preferences should be indicated at the early application stage and can be discussed further at interview. The exact allocation of office-based days is decided by the appointee's manager, although flexibility remains our policy and approach.
We expect to invite shortlisted candidates to an assessment and interview in the week commencing 9 March 2026.
Please note that AlphaPlus is not licensed to offer sponsorship under the UK government’s skilled worker sponsorship scheme.
To apply: Please visit the AlphaPlus Opportunities page and click on Service Project Manager to access the job description and the online application form. Check your eligibility for the role and complete the online form, attaching a CV and covering statement when prompted. The CV should be current and tailored to highlight relevant qualifications and experience. The covering statement should set out how you meet the competencies and personal attributes relevant to this role, and set out details of your most significant relevant experience.
Operational Executive in Hulme employer: AlphaPlus
Contact Detail:
AlphaPlus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Executive in Hulme
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of your past work, especially those that highlight your organisational and customer service abilities. It’s all about proving you’re the right fit!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re perfect for the job.
We think you need these skills to ace Operational Executive in Hulme
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is up-to-date and tailored specifically for the Operational Executive role. Highlight your relevant qualifications and experience that match the job description, especially your administrative and organisational skills.
Craft a Compelling Covering Statement: Your covering statement is your chance to shine! Clearly outline how you meet the competencies and personal attributes mentioned in the job description. Share specific examples of your experience that relate to candidate support and policy development.
Show Off Your Communication Skills: Since this role involves first line candidate support, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application, and make sure to proofread for any errors – attention to detail is key!
Apply Through Our Website: Don’t forget to apply through the AlphaPlus Opportunities page! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team. We can’t wait to see what you bring to the table!
How to prepare for a job interview at AlphaPlus
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Operational Executive role. Familiarise yourself with the key tasks like candidate support and policy development. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of candidate interaction, be prepared to showcase your communication skills. Think of examples from your past experiences where you effectively handled customer queries or complaints. Practising clear and concise responses will also help you shine during the interview.
✨Highlight Attention to Detail
Attention to detail is crucial for this position. Prepare to discuss specific instances where your meticulous nature made a difference, whether it was in proofreading documents or managing data. Bring along examples that illustrate your ability to maintain accuracy in your work.
✨Prepare Questions About Flexibility
Since the job offers flexible working arrangements, think of questions to ask about how this works in practice. This shows that you're considering how you can fit into their culture and policies. It also gives you a chance to clarify any uncertainties about the role's requirements.
