Accommodation and Housing Finance Officer - Housing
Responsible for supporting the delivery of an effective temporary accommodation income collection service, managing rent accounts, arrears recovery, payment reconciliation, and financial performance monitoring. The role works closely with Housing Benefit, Council Tax, Finance teams, the Department for Work and Pensions (DWP), landlords, and accommodation providers to maximise income, maintain accurate financial records, process invoices and payments, monitor budgets, analyse housing data, and support customers to sustain their tenancies. The post also produces financial and performance reports, ensures compliance with housing legislation and financial regulations, and contributes to the effective management of temporary accommodation and resettlement services.
- Minimum of 2 A-Levels (or equivalent qualification) or substantial experience within Housing, Homelessness, Rent Accounting, Income Recovery, or Housing Finance.
- Experience managing rent accounts, arrears recovery, income collection, financial reconciliation, and debt management.
- Good understanding of housing and homelessness legislation, welfare benefits, Universal Credit, Housing Benefit, and local authority housing services.
- Strong financial and numerical skills with experience of budget monitoring, financial reporting, and data analysis.
- Experience producing accurate reports, analysing performance data, and identifying trends to support service improvement and income maximisation.
- Proficient in Microsoft Excel, Word, and housing management systems, with experience maintaining accurate financial and customer records.
- Ability to reconcile complex financial data and ensure high standards of data quality and compliance.
- Excellent communication and interpersonal skills with the ability to build effective working relationships with colleagues, landlords, accommodation providers, the Department for Work and Pensions (DWP), and other partner agencies.
- Strong organisational skills with the ability to manage competing priorities, work to deadlines, and maintain attention to detail.
- Knowledge of safeguarding responsibilities relating to vulnerable adults, homeless households, and temporary accommodation residents.
- Ability to work independently and collaboratively within a multi-disciplinary team environment.
- Commitment to equality, diversity, customer service excellence, and continuous improvement.
- DesirableExperience working within a Local Authority Housing Service.
- Experience using Huume, Aggresso, or similar housing and financial management systems.
- Understanding of temporary accommodation, rough sleeper services, resettlement programmes, and landlord incentive schemes.
- Experience preparing statutory or government returns and performance monitoring reports.
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