At a Glance
- Tasks: Assist clients with their print and marketing needs while managing daily administrative tasks.
- Company: Join AlphaGraphics, a community staple for over 20 years in print and visual marketing.
- Benefits: Enjoy employee discounts, training opportunities, and clear paths for advancement.
- Other info: Fast-paced environment perfect for those who thrive on multitasking and collaboration.
- Why this job: Be the go-to person for clients and make a real difference in their projects.
- Qualifications: Customer service experience and a positive attitude are key to success.
The predicted salary is between 33750 - 41250 £ per year.
Benefits:
- Employee discounts
- Opportunity for advancement
- Training & development
The Customer Service Representative plays a critical role in the day-to-day administrative operations of AlphaGraphics as well as acting as a trusted advisor, selling the products and services of the company to our valued clients. Our company’s success depends on our ability to meet our client’s challenges head-on, then solve them quickly and professionally.
About the Company: AlphaGraphics is the leading provider of Print, Signs, Visual Marketing, Design Services, and Promotional Products for area businesses, as well as the duplication of Architectural Drawings and Plans for the construction industry. AlphaGraphics has been a staple in the Seacoast area community for over 20 years.
Position Summary: The Customer Service Representative is responsible for evaluating client product needs, presenting appropriate solutions, cross-selling the various services and products of the company, and daily administrative tasks. The position requires client relationship management, estimating, and client interaction. This is a fast-paced role; the ideal candidate will be someone who thrives in a busy, active environment.
Primary Responsibilities:
- Client Consultation: Consult with the existing customer base, new prospective customers and walk-in customers to determine their print, marketing, and sign needs and recommend appropriate solutions.
- Product Estimation: Provide product estimates for clients after consultation, coordinate delivery/production of products with production or outside vendors as appropriate, manage client expectations, schedules, and prices as needed, prepare accurate invoices following established process guidelines.
- Administrative: Update and manage customer account notes and information, manage customer invoicing, manage register/cash and payments, generate daily and monthly closeout reports, fulfill shipping orders via UPS and FedEx, maintain organization of customer files & digital/physical workspace.
- Communication: As the customer’s advocate, communicate needs within the company to ensure excellent customer service and product quality, promptly advise supervisor of any potential client issues which might require assistance or attention.
Qualifications: The ideal candidate is a well-organized customer service professional with experience successfully selling in a business environment. Experience in print, marketing, promotional items, or signs is greatly preferred but not required. The candidate believes in providing top-notch customer service and is a self-starter with a proactive, solution-oriented approach to handling client needs and daily challenges.
Additional Requirements:
- High School Diploma or equivalent
- Experience with Microsoft Office
- Experience in sales and/or customer service within a fast-paced environment
- Team member with collaborative style who knows how to foster success in others
- Capable of juggling multiple priorities and operating with a calm sense of urgency
- Positive “can do” attitude (this is critical!)
Additional Skills and Abilities - Desired (Advantageous, but not required):
- College degree
- Familiarity with current print and copy technology (highly desirable)
- Working knowledge of computer technology and a familiarity with the Adobe Creative Cloud Suite
- Experience in business-to-business, retail, and/or manufacturing setting
Workplace Requirements:
- Driver’s license and access to vehicle
- Ability to lift 40 lbs
Customer Service/Project Coordinator in Portsmouth employer: Alphagraphicsfranchise
AlphaGraphics is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With over 20 years of community presence in the Seacoast area, we provide our team with opportunities for advancement, comprehensive training, and valuable employee discounts, making it a rewarding place to build a career in customer service and project coordination.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service/Project Coordinator in Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Alphagraphicsfranchise. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Alphagraphicsfranchise before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service/Project Coordinator in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Alphagraphicsfranchise:Your cover letter is your chance to shine! Tell us why you want to work at Alphagraphicsfranchise specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Alphagraphicsfranchise!
How to prepare for a job interview at Alphagraphicsfranchise
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
