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For Companies At a Glance
- Tasks: Handle client enquiries and provide tailored quotations for legal professionals.
- Company: Award-winning company offering testing services across the UK and internationally.
- Benefits: Hybrid working, competitive salary, 25 days holiday, and ongoing training.
- Other info: Flexible working patterns and excellent career development opportunities.
- Why this job: Join a supportive team and develop your customer service skills while making a real impact.
- Qualifications: 2 years in B2B customer service; strong communication and organisational skills.
The predicted salary is between 27000 - 27000 £ per year.
The Company
We are a well-established, award-winning company, based in Warrington, offering DNA, drugs and alcohol and healthcare testing services to the legal community, members of the public and companies across the UK and internationally. We’re looking for a New Enquiry Manager to join our Legal Customer Services team. This is a fantastic opportunity to play a key role in supporting legal professionals while developing your commercial and customer service skills.
About the Role
As the first point of contact for our clients, you’ll handle inbound enquiries, provide tailored quotations, and deliver a consultative service that adds real value. You’ll work closely with internal teams to ensure a seamless customer journey from enquiry to conversion.
What You’ll Be Doing
- Handling inbound enquiries from legal professionals, local authorities, and social workers
- Providing accurate quotations and following up to maximise conversions
- Identifying opportunities to upsell and cross-sell services
- Delivering a high-quality, consultative customer experience
- Managing enquiries across phone, email, and chat
- Keeping accurate records using Salesforce CRM
- Resolving client queries efficiently, aiming for first-contact resolution
- Working collaboratively with internal teams to support client satisfaction
What We’re Looking For
- At least 2 years’ experience in a B2B customer service role (legal/public sector experience is a bonus)
- Strong communication skills and a professional, confident approach
- Commercial awareness and the ability to spot sales opportunities
- Excellent organisation and attention to detail
- Ability to multitask and work to targets in a fast-paced environment
- A positive attitude with the ability to stay calm under pressure
- Experience with CRM systems (Salesforce preferred) and Microsoft Office
What You’ll Get
- Hybrid working (mix of home and office)
- Pay £27,000
- Supportive team environment
- 25 days holiday + Bank Holidays increasing to 26 days holiday
- On-going training and development
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- EAP
- Company maternity pay
- Company paternity pay
- Sick pay
Additional Information
Flexibility is key in this role, as working patterns may evolve to meet business needs. All employees are expected to follow company policies and procedures.
New Enquiry Manager employer: AlphaBiolabs
Contact Detail:
AlphaBiolabs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Enquiry Manager
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent news. This will help you tailor your conversations and show genuine interest when you connect with them.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of New Enquiry Manager. Highlight your customer service skills and any relevant B2B experience to make a strong impression.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insights about the company culture and may even give you a heads-up on the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our success.
We think you need these skills to ace New Enquiry Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of New Enquiry Manager. Highlight your B2B customer service experience and any relevant skills that match what we're looking for, like communication and organisation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit for our team. Don't forget to mention your experience with CRM systems!
Show Off Your Customer Service Skills: In your application, give examples of how you've delivered excellent customer service in the past. We want to see how you handle enquiries and resolve issues, so share those success stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at AlphaBiolabs
✨Know Your Stuff
Make sure you understand the company’s services and how they support legal professionals. Familiarise yourself with their DNA, drugs, and alcohol testing services, as well as any recent news or developments in the industry. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Communication Skills
As a New Enquiry Manager, strong communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've handled customer queries in the past, especially in a B2B context, to demonstrate your ability to provide a consultative service.
✨Highlight Your Sales Acumen
Be ready to discuss how you've identified upselling or cross-selling opportunities in previous roles. Think of specific instances where you successfully converted an enquiry into a sale. This will illustrate your commercial awareness and ability to spot sales opportunities, which is crucial for this role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a difficult client or a high-pressure environment. Prepare by thinking through your approach to resolving client queries efficiently and ensuring a seamless customer journey. This will help you demonstrate your problem-solving skills and calmness under pressure.