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For Companies At a Glance
- Tasks: Handle client enquiries and provide tailored quotations for legal professionals.
- Company: Award-winning company offering testing services across the UK and internationally.
- Benefits: Hybrid working, competitive salary, 25 days holiday, and ongoing training.
- Other info: Flexible working patterns and excellent career development opportunities.
- Why this job: Join a supportive team and develop your customer service skills while making a real impact.
- Qualifications: 2 years in B2B customer service, strong communication, and commercial awareness.
The predicted salary is between 27000 - 27000 £ per year.
The Company
We are a well-established, award-winning company, based in Warrington, offering DNA, drugs and alcohol and healthcare testing services to the legal community, members of the public and companies across the UK and internationally. We’re looking for a New Enquiry Manager to join our Legal Customer Services team. This is a fantastic opportunity to play a key role in supporting legal professionals while developing your commercial and customer service skills.
About the Role
As the first point of contact for our clients, you’ll handle inbound enquiries, provide tailored quotations, and deliver a consultative service that adds real value. You’ll work closely with internal teams to ensure a seamless customer journey from enquiry to conversion.
What You’ll Be Doing
- Handling inbound enquiries from legal professionals, local authorities, and social workers
- Providing accurate quotations and following up to maximise conversions
- Identifying opportunities to upsell and cross-sell services
- Delivering a high-quality, consultative customer experience
- Managing enquiries across phone, email, and chat
- Keeping accurate records using Salesforce CRM
- Resolving client queries efficiently, aiming for first-contact resolution
- Working collaboratively with internal teams to support client satisfaction
What We’re Looking For
- At least 2 years’ experience in a B2B customer service role (legal/public sector experience is a bonus)
- Strong communication skills and a professional, confident approach
- Commercial awareness and the ability to spot sales opportunities
- Excellent organisation and attention to detail
- Ability to multitask and work to targets in a fast-paced environment
- A positive attitude with the ability to stay calm under pressure
- Experience with CRM systems (Salesforce preferred) and Microsoft Office
What You’ll Get
- Hybrid working (mix of home and office)
- Pay £27,000
- Supportive team environment
- 25 days holiday + Bank Holidays increasing to 26 days holiday
- On-going training and development
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- EAP
- Company maternity pay
- Company paternity pay
- Sick pay
Additional Information
Flexibility is key in this role, as working patterns may evolve to meet business needs. All employees are expected to follow company policies and procedures.
New Enquiry Manager in Leicester employer: AlphaBiolabs
Contact Detail:
AlphaBiolabs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Enquiry Manager in Leicester
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent news. This will help you tailor your approach and show genuine interest when you connect with them.
✨Tip Number 2
Practice your pitch! You’ll be handling enquiries, so make sure you can confidently explain how your skills align with their needs. Role-play with a friend or in front of a mirror to nail it.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace New Enquiry Manager in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of New Enquiry Manager. Highlight your B2B customer service experience and any relevant skills that match what we're looking for, like communication and organisation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit for our team. Don't forget to mention your experience with CRM systems!
Show Off Your Customer Service Skills: In your application, give examples of how you've delivered excellent customer service in the past. We want to see how you handle enquiries and resolve issues, so share those success stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at AlphaBiolabs
✨Know Your Stuff
Make sure you understand the company’s services and how they support legal professionals. Familiarise yourself with their DNA, drugs, and alcohol testing services so you can speak confidently about them during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience that highlight your ability to handle enquiries and provide excellent customer service. Think of specific situations where you resolved issues or upsold services effectively.
✨Be Ready for Role-Play
Since this role involves handling inbound enquiries, be prepared for potential role-play scenarios. Practice responding to common client queries and providing tailored quotations to demonstrate your consultative approach.
✨Highlight Your Organisational Skills
Discuss how you manage multiple tasks and maintain accurate records, especially if you have experience with CRM systems like Salesforce. Share strategies you use to stay organised in a fast-paced environment.