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- Tasks: Be the first point of contact for clients, handling enquiries and providing tailored quotations.
- Company: Award-winning company in Warrington offering testing services to legal professionals.
- Benefits: Hybrid working, 25 days holiday, ongoing training, and a supportive team environment.
- Other info: Flexible working patterns and excellent career development opportunities.
- Why this job: Develop your customer service skills while making a real impact in the legal sector.
- Qualifications: 2 years in B2B customer service, strong communication, and commercial awareness.
The predicted salary is between 30000 - 40000 £ per year.
We are a well-established, award-winning company, based in Warrington, offering DNA, drugs and alcohol and healthcare testing services to the legal community, members of the public and companies across the UK and internationally. We’re looking for a New Enquiry Manager to join our Legal Customer Services team. This is a fantastic opportunity to play a key role in supporting legal professionals while developing your commercial and customer service skills.
About the Role
As the first point of contact for our clients, you’ll handle inbound enquiries, provide tailored quotations, and deliver a consultative service that adds real value. You’ll work closely with internal teams to ensure a seamless customer journey from enquiry to conversion.
What You’ll Be Doing
- Handling inbound enquiries from legal professionals, local authorities, and social workers
- Providing accurate quotations and following up to maximise conversions
- Identifying opportunities to upsell and cross-sell services
- Delivering a high-quality, consultative customer experience
- Managing enquiries across phone, email, and chat
- Keeping accurate records using Salesforce CRM
- Resolving client queries efficiently, aiming for first-contact resolution
- Working collaboratively with internal teams to support client satisfaction
What We’re Looking For
- At least 2 years’ experience in a B2B customer service role (legal/public sector experience is a bonus)
- Strong communication skills and a professional, confident approach
- Commercial awareness and the ability to spot sales opportunities
- Excellent organisation and attention to detail
- Ability to multitask and work to targets in a fast-paced environment
- A positive attitude with the ability to stay calm under pressure
- Experience with CRM systems (Salesforce preferred) and Microsoft Office
What You’ll Get
- Hybrid working (mix of home and office)
- Supportive team environment
- 25 days holiday + Bank Holidays increasing to 26 days holiday
- On-going training and development
- Company pension
- Free parking
- Life insurance
- On-site parking
- EAP
- Company maternity pay
- Company paternity pay
- Sick pay
Additional Information
Flexibility is key in this role, as working patterns may evolve to meet business needs. All employees are expected to follow company policies and procedures.
New Enquiry Manager in England employer: AlphaBiolabs
Contact Detail:
AlphaBiolabs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Enquiry Manager in England
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent news. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, it's crucial to convey confidence and professionalism. Role-play common scenarios with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and possibly even a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the New Enquiry Manager position.
We think you need these skills to ace New Enquiry Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in B2B customer service, especially if you've worked in the legal or public sector. We want to see how your skills align with what we're looking for!
Show Off Your Communication Skills: Since you'll be the first point of contact for our clients, it's crucial to demonstrate your strong communication skills. Use clear and professional language in your application to reflect the confident approach we value.
Highlight Your Organisational Skills: We love a candidate who can juggle multiple tasks! Make sure to mention any experience you have with managing enquiries and keeping accurate records, especially if you've used CRM systems like Salesforce.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at AlphaBiolabs
✨Know Your Stuff
Familiarise yourself with the company’s services, especially in DNA, drugs and alcohol testing. Understanding their role in the legal community will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Communication Skills
As a New Enquiry Manager, strong communication is key. Practice articulating your thoughts clearly and concisely. Consider role-playing common scenarios you might face, like handling client queries or providing tailored quotations.
✨Demonstrate Commercial Awareness
Be prepared to discuss how you can identify upselling and cross-selling opportunities. Think of examples from your past experience where you successfully maximised conversions and how that could apply to this role.
✨Get Comfortable with Salesforce
Since the role involves using Salesforce CRM, brush up on your skills with it. If you have experience with similar systems, be ready to explain how you adapted to new software quickly and efficiently.