Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle client enquiries and provide tailored quotations for legal professionals.
- Company: Award-winning company offering testing services across the UK and internationally.
- Benefits: Hybrid working, competitive salary, 25 days holiday, and ongoing training.
- Other info: Flexible working patterns and excellent career development opportunities.
- Why this job: Join a supportive team and develop your customer service skills while making a real impact.
- Qualifications: 2 years in B2B customer service; strong communication and organisational skills.
The predicted salary is between 27000 - 27000 £ per year.
The Company
We are a well-established, award-winning company, based in Warrington, offering DNA, drugs and alcohol and healthcare testing services to the legal community, members of the public and companies across the UK and internationally. We’re looking for a New Enquiry Manager to join our Legal Customer Services team. This is a fantastic opportunity to play a key role in supporting legal professionals while developing your commercial and customer service skills.
About the Role
As the first point of contact for our clients, you’ll handle inbound enquiries, provide tailored quotations, and deliver a consultative service that adds real value. You’ll work closely with internal teams to ensure a seamless customer journey from enquiry to conversion.
What You’ll Be Doing
- Handling inbound enquiries from legal professionals, local authorities, and social workers
- Providing accurate quotations and following up to maximise conversions
- Identifying opportunities to upsell and cross-sell services
- Delivering a high-quality, consultative customer experience
- Managing enquiries across phone, email, and chat
- Keeping accurate records using Salesforce CRM
- Resolving client queries efficiently, aiming for first-contact resolution
- Working collaboratively with internal teams to support client satisfaction
What We’re Looking For
- At least 2 years’ experience in a B2B customer service role (legal/public sector experience is a bonus)
- Strong communication skills and a professional, confident approach
- Commercial awareness and the ability to spot sales opportunities
- Excellent organisation and attention to detail
- Ability to multitask and work to targets in a fast-paced environment
- A positive attitude with the ability to stay calm under pressure
- Experience with CRM systems (Salesforce preferred) and Microsoft Office
What You’ll Get
- Hybrid working (mix of home and office)
- Pay £27,000
- Supportive team environment
- 25 days holiday + Bank Holidays increasing to 26 days holiday
- On-going training and development
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- EAP
- Company maternity pay
- Company paternity pay
- Sick pay
Additional Information
Flexibility is key in this role, as working patterns may evolve to meet business needs. All employees are expected to follow company policies and procedures.
New Enquiry Manager in Bradford employer: AlphaBiolabs
Contact Detail:
AlphaBiolabs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Enquiry Manager in Bradford
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent news. This will help you tailor your conversations and show genuine interest when you connect with them.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of New Enquiry Manager. Highlight your customer service skills and any relevant B2B experience to make a strong impression.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insights about the company culture and may even refer you internally, which can boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our success.
We think you need these skills to ace New Enquiry Manager in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of New Enquiry Manager. Highlight your B2B customer service experience and any relevant skills that match what we're looking for, like communication and organisation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit for our team. Don't forget to mention your experience with CRM systems!
Show Off Your Customer Service Skills: In your application, give examples of how you've delivered excellent customer service in the past. We want to see how you handle enquiries and resolve issues, so share those success stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at AlphaBiolabs
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Questions
Think about the typical questions you might face, especially around customer service scenarios and handling enquiries. Prepare specific examples from your past experience that demonstrate your skills in communication, organisation, and problem-solving.
✨Showcase Your Sales Acumen
Since the role involves identifying upselling and cross-selling opportunities, be ready to discuss how you've successfully done this in previous roles. Bring examples of how you’ve added value to clients and contributed to sales growth.
✨Practice Active Listening
During the interview, make sure to listen carefully to the interviewer’s questions and comments. This will help you respond appropriately and demonstrate your consultative approach, which is key for a New Enquiry Manager.