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For Companies At a Glance
- Tasks: Handle client enquiries and provide tailored quotations for legal professionals.
- Company: Award-winning company offering testing services across the UK and internationally.
- Benefits: Hybrid working, competitive salary, 25 days holiday, and ongoing training.
- Other info: Flexible working patterns and excellent career development opportunities.
- Why this job: Join a supportive team and develop your customer service skills while making a real impact.
- Qualifications: 2 years in B2B customer service; strong communication and organisational skills.
The predicted salary is between 27000 - 27000 £ per year.
The Company
We are a well-established, award-winning company, based in Warrington, offering DNA, drugs and alcohol and healthcare testing services to the legal community, members of the public and companies across the UK and internationally. We’re looking for a New Enquiry Manager to join our Legal Customer Services team. This is a fantastic opportunity to play a key role in supporting legal professionals while developing your commercial and customer service skills.
About the Role
As the first point of contact for our clients, you’ll handle inbound enquiries, provide tailored quotations, and deliver a consultative service that adds real value. You’ll work closely with internal teams to ensure a seamless customer journey from enquiry to conversion.
What You’ll Be Doing
- Handling inbound enquiries from legal professionals, local authorities, and social workers
- Providing accurate quotations and following up to maximise conversions
- Identifying opportunities to upsell and cross-sell services
- Delivering a high-quality, consultative customer experience
- Managing enquiries across phone, email, and chat
- Keeping accurate records using Salesforce CRM
- Resolving client queries efficiently, aiming for first-contact resolution
- Working collaboratively with internal teams to support client satisfaction
What We’re Looking For
- At least 2 years’ experience in a B2B customer service role (legal/public sector experience is a bonus)
- Strong communication skills and a professional, confident approach
- Commercial awareness and the ability to spot sales opportunities
- Excellent organisation and attention to detail
- Ability to multitask and work to targets in a fast-paced environment
- A positive attitude with the ability to stay calm under pressure
- Experience with CRM systems (Salesforce preferred) and Microsoft Office
What You’ll Get
- Hybrid working (mix of home and office)
- Pay £27,000
- Supportive team environment
- 25 days holiday + Bank Holidays increasing to 26 days holiday
- On-going training and development
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- EAP
- Company maternity pay
- Company paternity pay
- Sick pay
Additional Information
Flexibility is key in this role, as working patterns may evolve to meet business needs. All employees are expected to follow company policies and procedures.
New Enquiry Manager in Bedford employer: AlphaBiolabs
Contact Detail:
AlphaBiolabs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Enquiry Manager in Bedford
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent news. This will help you tailor your conversations and show genuine interest when you connect with them.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of New Enquiry Manager. Highlight your customer service skills and any relevant B2B experience to make a strong impression.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insights about the company culture and may even give you a heads-up on the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our success.
We think you need these skills to ace New Enquiry Manager in Bedford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the New Enquiry Manager role. Highlight your relevant experience in B2B customer service and any specific skills that match what we're looking for, like communication and organisation.
Showcase Your Customer Service Skills: Since you'll be the first point of contact for our clients, it's crucial to demonstrate your ability to deliver a high-quality, consultative customer experience. Share examples from your past roles where you’ve gone above and beyond for customers.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance. We love a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at AlphaBiolabs
✨Know Your Stuff
Make sure you understand the company’s services and how they support legal professionals. Familiarise yourself with their DNA, drugs, and alcohol testing services. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a New Enquiry Manager, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully handled customer enquiries in the past, especially in a B2B context.
✨Demonstrate Your Commercial Awareness
Be ready to discuss how you can identify sales opportunities and upsell services. Think of specific instances where you've done this before and be prepared to share those experiences during the interview.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like resolving client queries or managing multiple enquiries at once. Practising these scenarios can help you stay calm under pressure and demonstrate your problem-solving skills effectively.