Client Relationship Manager - Deposit Platform in London

Corpay is looking to hire a Client Relationship Manager - Deposit Platform within the Alpha Agency Solutions division. This role is located in London and is part of the Cross-Border Solutions line of business.

Responsibilities

• Coordinating the end-to-end client onboarding process from initial engagement through to account funding, partnering closely with Client Services, Compliance, and Operations teams.
• Providing clients and Relationship Managers with onboarding documentation, guidance, and support throughout the account opening process.
• Following up proactively with clients and internal stakeholders to ensure timely completion of onboarding requirements.
• Taking ownership of the onboarding journey, ensuring accountability until client accounts are fully operational.
• Collaborating with Sales and Relationship Management teams to deliver an outstanding client experience and identify opportunities to grow wallet share.
• Monitoring zero-balance and dormant client accounts, engaging with clients to understand funding intentions and identify opportunities for reactivation.
• Responding to inbound client enquiries, resolving issues where possible, and escalating complex matters to the appropriate internal teams or Relationship Managers.
• Maintaining high standards of client service by ensuring responsive, accurate, and professional communication.
• Assisting with the preparation of monthly Management Information (MI) reports and supporting business performance analysis.
• Providing data-driven insights to Relationship Managers to support client retention and business growth initiatives.
• Assisting the Head of Deposit Platform with ad hoc reporting, data analysis, and the preparation of client presentations and pitch materials.
• Creating and refining client-facing presentations, pitch decks, and product literature using Microsoft PowerPoint.
• Maintaining accurate client records and supporting continuous improvements to onboarding and client management processes.

Qualifications & Skills

• Previous experience in a Client Relationship Management, Client Services, or Account Management role within Financial Services.
• Experience supporting client onboarding and account opening processes.
• Strong client relationship management and customer service skills.
• Excellent communication and interpersonal skills, with the ability to build relationships across internal and external stakeholders.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Analytical mindset with experience interpreting data and identifying trends to support business decisions.
• Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Ability to work independently while collaborating effectively across cross-functional teams.
• Experience working with compliance and regulatory onboarding requirements within Financial Services is preferred.
• Bachelor's degree or equivalent professional experience is preferred.

Benefits & Perks (Country Specific)

• 25 days' annual leave plus 8 bank holidays.
• Option to buy or sell up to 5 days of annual leave annually through the benefits enrolment window.
• Pension scheme with a minimum 3% employee contribution and up to 5% employer contribution from Corpay.
• Private Medical Insurance through Vitality with no excess payable by employees; Corpay covers the standard £250 excess charge.
• Access to the Gratitudes benefits platform, offering flexible discounts, supermarket savings of 4–5%, and a range of exclusive employee offers.
• Free access to LinkedIn Learning, with thousands of courses to support ongoing professional and personal development.

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions.