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- Tasks: Be the face of Alpha Scientific, handling customer queries and ensuring top-notch service.
- Company: Join a leading scientific company focused on environmental testing and analysis.
- Benefits: Enjoy 20 days holiday, matched pension contributions, and private health schemes.
- Why this job: Make a real difference in customer service while working with a passionate team.
- Qualifications: Excellent communication skills and a keen eye for detail are essential.
- Other info: Dynamic lab environment with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Alpha Scientific is at the forefront of chemical and microbiological testing, reliably providing organisations with detailed analysis of water and air quality. We are a team of highly skilled and trained scientists who work from purpose-built, UKAS accredited laboratories in Sittingbourne, Slough and Manchester. Now part of the Genuit Groups’ Climate Management Solutions (CMS) business unit, Alpha has ambitious growth plans.
Responsibilities
- To be the face of Alpha Scientific and ensure all queries and calls coming through to Alpha Scientific are dealt with in an accurate and timely manner.
- To liaise with customers regarding water samples and customer queries.
- Ensure clear communication with customers regarding requests and deliver consumables to customers.
- Assistance in the day to day management of the sample log and registration.
- Ensuring all work is carried out to the highest standard.
- Working alongside the Customer Services Manager, Ops Manager and Laboratory Manager to ensure a high level of service is delivered to each customer.
- Be responsible for all client queries, calls, emails and respond in a timely manner.
- Ensure reports are sent to customers in a timely manner, both internal reports and external reports.
- Ensuring all necessary records and quality data are maintained.
Working hours: 5 days/week-37.5 hours/week – Rotational shifts. Shift 1: Monday-Friday 09:00-17:00 Shift 2: Tuesday-Friday 10:00-18:00, Saturday 08:00-16:00
Working style: Lab based.
The Person
- To have excellent communication skills, and to be confident when dealing with customers.
- To be able to work well in a team, with an open, honest and approachable character.
- To have a good eye for detail and understand fully the business processes.
The Benefits
- 20 days holiday
- Pension contribution matched up to 8%
- Life Assurance 3x base salary
- Private health scheme
- Genuit sharesave scheme
Customer Liaison Officer in Slough employer: Alpha Scientific
Contact Detail:
Alpha Scientific Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Slough
✨Tip Number 1
Get to know the company! Research Alpha Scientific and their services. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Liaison Officer, you'll need to be confident and clear when dealing with queries. Role-play common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Alpha Scientific team.
We think you need these skills to ace Customer Liaison Officer in Slough
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and help us get a feel for how you'd fit into our team.
Tailor Your Application: Make sure to tailor your application specifically for the Customer Liaison Officer role. Highlight your communication skills and any relevant experience you have in customer service or similar fields. This shows us that you understand what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know exactly why you're the right fit for us!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures it gets to the right people. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Alpha Scientific
✨Know Your Stuff
Familiarise yourself with Alpha Scientific's services and the importance of water and air quality testing. Being able to discuss their processes and how you can contribute will show your genuine interest in the role.
✨Show Off Your Communication Skills
As a Customer Liaison Officer, communication is key. Prepare examples of how you've effectively handled customer queries in the past. Practice clear and concise responses to common interview questions to demonstrate your confidence.
✨Team Player Vibes
Alpha values teamwork, so be ready to share experiences where you've successfully collaborated with others. Highlight your ability to work alongside different departments, like the Customer Services Manager and Ops Manager, to ensure top-notch service.
✨Attention to Detail Matters
Since the role involves managing sample logs and ensuring quality data, be prepared to discuss how you maintain accuracy in your work. Bring up specific instances where your attention to detail made a difference in your previous roles.
