At a Glance
- Tasks: Oversee security operations, coordinate staff, and respond to incidents in a fast-paced control room.
- Company: Join Alpha Omega Securities Ltd, a growing security business with a supportive culture.
- Benefits: Competitive salary, career development opportunities, and a professional working environment.
- Other info: Diverse and inclusive workplace with flexible working options available.
- Why this job: Make a real impact in a critical role while developing your operational leadership skills.
- Qualifications: Experience in security, logistics, or operational roles; strong organisational and communication skills.
The predicted salary is between 24300 - 29700 £ per year.
Hours of Work: 48 hours per week, Thursday–Sunday nights, 19:00–07:00
Salary: To be discussed at interview
About the Role
We are seeking a proactive, highly organised, and confident Control Room Operations Coordinator to oversee and support security operations across multiple sites. Based within a fast-paced control room environment, you will play a key role in ensuring full operational coverage, coordinating staff deployment, responding to incidents, and maintaining high service standards at all times. This is a critical operational role suited to someone who thrives under pressure, can make sound decisions quickly, and has strong logistical, organisational and communication skills. We are particularly interested in candidates with experience across security, retail, CCTV, alarm monitoring, facilities, logistics, workforce coordination or other fast-paced operational environments. Previous control room experience is advantageous, but transferable experience and the right attitude are equally important.
Key Responsibilities
- Coordinate and oversee daily control room operations across multiple sites
- Manage and plan staffing levels, ensuring full shift coverage at all times
- Cover unfilled shifts, absences, and urgent operational requirements
- Respond effectively to unplanned staffing or operational issues
- Monitor booking on/off procedures, check calls, CCTV, mobile patrols, and alarm activations
- Log, manage, and elevate incidents in line with company procedures
- Produce accurate operational reports and maintain detailed records
- Liaise professionally with on-site teams, senior management, clients, and external partners
- Conduct structured shift handovers to maintain operational continuity
- Support vehicle coordination, key holding, and equipment management
- Monitor and respond appropriately to operational alerts, incidents and requests
- Ensure relevant information is accurately recorded and communicated to the appropriate personnel
Skills & Experience Required
We welcome applications from candidates with experience in security, retail, CCTV, technical services, facilities, logistics, transport, scheduling or other operational environments. Relevant experience may include:
- Previous experience in a security control room, operations, retail management, facilities, logistics or workforce coordination role
- Experience monitoring or working with CCTV systems
- Experience with CCTV installation, maintenance or technical support
- Experience with alarm systems, monitoring platforms or remote surveillance
- Experience coordinating staff, shifts, rotas, appointments, engineers, drivers or mobile teams
- Experience working in a busy retail environment, particularly where responsibility has included security, incident management, staffing or operational coordination
- Strong organisational and workforce planning skills
- Proven ability to multi-task and prioritise in a high-pressure environment
- Calm, decisive, and solution-focused approach
- Excellent communication skills and strong attention to detail
- Confident using IT systems, monitoring platforms, scheduling tools and Microsoft Office
- Ability to work independently and make sound operational decisions
- Valid SIA licence (mandatory)
- Full UK Driving Licence (desirable)
What We Offer
A varied and challenging operational leadership role. Supportive management team and professional working environment. Opportunities for career development within a growing security business.
Our Commitment to Inclusion and Flexibility
At Alpha Omega Securities Ltd, we are committed to fostering a diverse, inclusive and accessible workplace where everyone can thrive. We are proud to be a Disability Confident Committed Employer and welcome applications from candidates of all backgrounds and abilities. As part of our commitment to disability inclusion, we operate a Guaranteed Interview Scheme for disabled applicants who meet the minimum criteria for the role. If you wish to be considered under this scheme, please let us know in your application. We are also happy to discuss flexible working options throughout the recruitment process and during employment wherever operationally possible. If you are a reliable, professional and customer-focused individual with strong organisational skills and the ability to thrive in a busy operational environment, we'd love to hear from you.
Control Room Operative in Crewe employer: Alpha Omega Securities Ltd
At Alpha Omega Securities Ltd, we pride ourselves on being an excellent employer, offering a dynamic and supportive work environment for our Control Room Operatives. With a commitment to employee growth and development, we provide opportunities for career advancement within our expanding security business, all while fostering a culture of inclusivity and flexibility. Our team enjoys the benefits of working in a fast-paced control room setting, where every day presents new challenges and the chance to make a real impact in ensuring safety and security across multiple sites.
Contact Details:
Alpha Omega Securities Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Operative in Crewe
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Control Room Operative. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Alpha Omega Securities Ltd. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Control Room Operative candidates.
✨Directly Apply to Alpha Omega Securities Ltd
Don’t forget to apply for the Control Room Operative role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Alpha Omega Securities Ltd.
We think you need these skills to ace Control Room Operative in Crewe
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Alpha Omega Securities Ltd. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Alpha Omega Securities Ltd.
How to prepare for a job interview at Alpha Omega Securities Ltd
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Alpha Omega Securities Ltd.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Alpha Omega Securities Ltd.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Alpha Omega Securities Ltd.
