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- Tasks: Manage Control Room operations, oversee documentation, and ensure safety protocols.
- Company: Join Alpha Omega Securities, a rapidly growing security firm.
- Benefits: Enjoy competitive pay, overtime opportunities, and a dynamic work environment.
- Why this job: Gain hands-on experience in security operations while working in a supportive team culture.
- Qualifications: Must have 1 year of security experience and relevant licences.
- Other info: Weekend shifts required; flexibility is key for this role.
The predicted salary is between 24960 - 28800 £ per year.
As we are an ever-growing business, we now have an exciting opportunity for a Control Room Operator to join Alpha Omega Securities. You will be required to work weekends as needed, and overtime is available if required. You must arrive at least 10 minutes before your start time to carry out a complete handover with the off-going Control Room Operator.
Role and Responsibilities
- Control Room: You are responsible for all Control Room operational duties and the cleanliness of the Control Room and Entrance area. You must have access to: Safety Check Call Report, Rota and database, Vehicle Tracker Report. You will update Assignment Instructions, Risk Assessments, and any other documents as requested.
- Shift Handover: You are required to carry out a complete handover at the beginning and end of your shift with your relief or the oncoming Control Room Operator and Duty Manager, including: Verbally handing over electronic issues or incomplete duties. The outgoing Control Room Operator must brief the oncoming Controller on all relevant information relating to shift changes, unlocks, transport, etc.
- White Boards: You must check the White Boards in the Control Room for any miscellaneous information or notes relevant to your tour of duty.
- Control Room Daily Occurrence Report: You are required to maintain an electronic Daily Occurrence Log, recording all incidents and occurrences. Complete incident reports for incidents involving the Control Room Operator or external agencies.
- General Administration: You are responsible for ensuring all completed documentation is filed appropriately in the Control Room daily. All control room documents must be signed or completed in pen only; do not use liquid paper or tip-ex to correct mistakes.
- Non Response Check Calls: In the event of a failed routine check call: Continue attempts to contact the employee. If contact fails after 30 minutes, inform the Operations Support Officer/Duty Manager to attend the site. Contact the Duty Manager and advise them of the situation. Submit a report to the General Manager and HR if the non-contact is due to negligence or misconduct. If the guard is a Sub-Contractor, contact their Control Room and request necessary steps to contact their employee.
- Rotas: You are responsible for covering any requested ad-hoc shifts. If a guard cannot be found, make alternative arrangements to ensure site coverage. Notify the Duty Manager after 15 minutes if you cannot cover a shift. Email the Rostering Manager of any changes to the Rota made during your duty.
- Tick Sheet: Use the Tick Sheet to assist in locating a guard who may be available to work.
- Absence & Sickness: Ensure that when an employee is sick, absent, or late, the details are sent by email to bookings, with confidential matters emailed only to the GM and HR department.
- Key Holding: Conduct weekly checks of all Site and Response Keys held in the Control Room and Patrol Vehicles. Investigate any unauthorized use of keys and report to your Line Manager.
- CCTV Monitoring: You are required to carry out CCTV Monitoring duties in accordance with company procedures.
- Mobile Phones: Regularly check mobile patrol phones once signed in and out.
- Alarm Activation: Handle all Alarm activations per the Key Holding and Alarm Response Procedure.
- Company Vehicles: Ensure all company vehicles are refueled by drivers at the end of each shift and that vehicle keys are fobbed in/out correctly. Conduct daily checks on all vehicles when in use and report any additional damage.
- Operations Plans: Complete Daily Operations Plans to ensure all services are carried out.
- Emails: Action all operational emails during your working day, and forward emails to the Operations Manager during days off.
- General Duties: You will be required to carry out additional duties as requested by Management, which may include: Sweeping front and side areas of the building, Emptying rubbish bins, Replenishing necessary Company Forms, Spreading rock salt or grit during bad weather, Filing documentation and updating folders. The above duties are not exhaustive and may change to meet operational needs.
Job Type: Full-time
Pay: £12.00 per hour
Knowledge, Experience & Skills Required
- Experience: Security: 1 year (required)
- Licence/Certification: SIA Licence (required), CCTV Licence (required), Clean UK Driving Licence (required), First Aid Certification (preferred)
Contact Detail:
Alpha Omega Securities Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operator – Crewe
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Control Room Operator. Understanding the daily tasks, such as managing the Daily Occurrence Log and conducting shift handovers, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your experience in security and any relevant certifications, like your SIA Licence and CCTV Licence. Be prepared to discuss how these qualifications have prepared you for the role and how you can contribute to the team.
✨Tip Number 3
Show your flexibility and willingness to work weekends and overtime. Employers appreciate candidates who are adaptable and ready to meet the demands of the job, so be sure to mention your availability.
✨Tip Number 4
Prepare questions about the company’s operations and culture. This shows your genuine interest in the role and helps you assess if it’s the right fit for you. Engaging with the interviewer can leave a positive impression.
We think you need these skills to ace Control Room Operator – Crewe
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Control Room Operator. Familiarise yourself with the specific duties mentioned in the job description, such as CCTV monitoring and incident reporting.
Tailor Your CV: Customise your CV to highlight relevant experience in security and control room operations. Emphasise any previous roles that involved similar responsibilities, especially those requiring an SIA Licence or CCTV monitoring.
Craft a Strong Cover Letter: Write a cover letter that addresses why you are a good fit for this position. Mention your experience in security, your ability to handle emergencies, and your commitment to maintaining operational standards.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is accurate and clearly presented.
How to prepare for a job interview at Alpha Omega Securities Ltd
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Control Room Operator. Be prepared to discuss how your previous experience aligns with these duties, especially in areas like CCTV monitoring and incident reporting.
✨Show Your Availability
Since the role requires weekend work and potential overtime, be clear about your availability during the interview. Highlight your flexibility and willingness to cover shifts as needed, which will demonstrate your commitment to the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Think of examples from your past experience where you successfully managed incidents or communicated effectively under pressure.
✨Highlight Your Certifications
Ensure you mention your SIA Licence, CCTV Licence, and any other relevant certifications during the interview. This shows that you meet the necessary qualifications and are serious about your professional development in the security field.
