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- Tasks: Manage Control Room operations, oversee documentation, and ensure safety protocols.
- Company: Join Alpha Omega Securities, a rapidly growing security firm with a commitment to excellence.
- Benefits: Enjoy competitive pay, overtime opportunities, and a dynamic work environment.
- Why this job: Be part of a vital team ensuring safety and security while gaining valuable experience.
- Qualifications: Must have 1 year of security experience and relevant SIA and CCTV licences.
- Other info: Flexible weekend shifts available; perfect for students looking to earn while learning.
As we are an ever-growing business, we now have an exciting opportunity for a Control Room Operator to join Alpha Omega Securities. You will be required to work weekends as needed, and overtime is available if required. You must arrive at least 10 minutes before your start time to carry out a complete handover with the off-going Control Room Operator.
Role and Responsibilities
- Control Room: You are responsible for all Control Room operational duties and the cleanliness of the Control Room and Entrance area. You must have access to: Safety Check Call Report, Rota and database, Vehicle Tracker Report. You will update Assignment Instructions, Risk Assessments, and any other documents as requested.
- Shift Handover: You are required to carry out a complete handover at the beginning and end of your shift with your relief or the oncoming Control Room Operator and Duty Manager, including: Verbally handing over electronic issues or incomplete duties. The outgoing Control Room Operator must brief the oncoming Controller on all relevant information relating to shift changes, unlocks, transport, etc.
- White Boards: You must check the White Boards in the Control Room for any miscellaneous information or notes relevant to your tour of duty.
- Control Room Daily Occurrence Report: You are required to maintain an electronic Daily Occurrence Log, recording all incidents and occurrences. Complete incident reports for incidents involving the Control Room Operator or external agencies.
- General Administration: You are responsible for ensuring all completed documentation is filed appropriately in the Control Room daily. All control room documents must be signed or completed in pen only; do not use liquid paper or tip-ex to correct mistakes.
- Non Response Check Calls: In the event of a failed routine check call: Continue attempts to contact the employee. If contact fails after 30 minutes, inform the Operations Support Officer/Duty Manager to attend the site. Contact the Duty Manager and advise them of the situation. Submit a report to the General Manager and HR if the non-contact is due to negligence or misconduct. If the guard is a Sub-Contractor, contact their Control Room and request necessary steps to contact their employee.
- Rotas: You are responsible for covering any requested ad-hoc shifts. If a guard cannot be found, make alternative arrangements to ensure site coverage. Notify the Duty Manager after 15 minutes if you cannot cover a shift. Email the Rostering Manager of any changes to the Rota made during your duty.
- Tick Sheet: Use the Tick Sheet to assist in locating a guard who may be available to work.
- Absence & Sickness: Ensure that when an employee is sick, absent, or late, the details are sent by email to bookings, with confidential matters emailed only to the GM and HR department.
- Key Holding: Conduct weekly checks of all Site and Response Keys held in the Control Room and Patrol Vehicles. Investigate any unauthorized use of keys and report to your Line Manager.
- CCTV Monitoring: You are required to carry out CCTV Monitoring duties in accordance with company procedures.
- Mobile Phones: Regularly check mobile patrol phones once signed in and out.
- Alarm Activation: Handle all Alarm activations per the Key Holding and Alarm Response Procedure.
- Company Vehicles: Ensure all company vehicles are refueled by drivers at the end of each shift and that vehicle keys are fobbed in/out correctly. Conduct daily checks on all vehicles when in use and report any additional damage.
- Operations Plans: Complete Daily Operations Plans to ensure all services are carried out.
- Emails: Action all operational emails during your working day, and forward emails to the Operations Manager during days off.
- General Duties: You will be required to carry out additional duties as requested by Management, which may include: Sweeping front and side areas of the building, Emptying rubbish bins, Replenishing necessary Company Forms, Spreading rock salt or grit during bad weather, Filing documentation and updating folders. The above duties are not exhaustive and may change to meet operational needs.
Job Type: Full-time
Pay: £12.00 per hour
Knowledge, Experience & Skills Required
- Experience: Security: 1 year (required)
- Licence/Certification: SIA Licence (required), CCTV Licence (required), Clean UK Driving Licence (required), First Aid Certification (preferred)
Control Room Operator – Crewe employer: Alpha Omega Securities Ltd
Contact Detail:
Alpha Omega Securities Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operator – Crewe
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Control Room Operator. Understanding the daily tasks, such as managing CCTV monitoring and handling alarm activations, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any relevant experience in security or control room operations. If you've worked in similar roles before, be ready to discuss specific situations where you successfully managed incidents or maintained documentation.
✨Tip Number 3
Prepare to discuss your approach to teamwork and communication, especially regarding shift handovers. Being able to convey information clearly and effectively is crucial in this role, so think of examples that showcase your skills.
✨Tip Number 4
Research Alpha Omega Securities and their operational procedures. Showing that you understand their company culture and values can set you apart from other candidates and demonstrate your genuine interest in the position.
We think you need these skills to ace Control Room Operator – Crewe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security and control room operations. Emphasise any previous roles that involved similar responsibilities, such as CCTV monitoring or incident reporting.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your SIA Licence, CCTV Licence, and any other relevant certifications. Explain why you are a good fit for the Control Room Operator role at Alpha Omega Securities.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as attention to detail, communication skills for handovers, and the ability to handle emergencies. Provide examples of how you've demonstrated these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are essential for this role.
How to prepare for a job interview at Alpha Omega Securities Ltd
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Control Room Operator. Be prepared to discuss how your previous experience aligns with these duties, especially in areas like CCTV monitoring and incident reporting.
✨Show Your Communication Skills
Since the role involves handing over information and coordinating with other team members, demonstrate your communication skills during the interview. You might be asked to explain how you would handle shift changes or report incidents, so practice articulating your thoughts clearly.
✨Highlight Relevant Experience
If you have prior experience in security or control room operations, be ready to share specific examples. Discuss any relevant certifications you hold, such as your SIA Licence or First Aid Certification, and how they make you a suitable candidate for the position.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, training opportunities, or expectations for the role. This shows your interest in the position and helps you assess if it's the right fit for you.
