Alpha Living is seeking a Customer Experience Manager at Alpha Hub, Wirral, to turn tenant feedback into improved services and outcomes. You will lead engagement, customer insight, complaints handling and safeguarding across the organisation.
Reporting to the Director of Operations, you will shape the tenant voice, develop forums and ensure accessible engagement. A CIH Level 4 in Housing and a DBS check are required, with mobility as needed.
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Tenant Experience & Engagement Lead in Upton employer: Alpha Living
At Alpha Living, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for career advancement, all while making a meaningful impact in the lives of older people. With a flexible home-based role, you can enjoy a healthy work-life balance while contributing to safe and supportive communities.
