At a Glance
- Tasks: Manage housing services for older people, ensuring safety and community wellbeing.
- Company: Alpha Living, dedicated to supporting independent living for older adults.
- Benefits: Meaningful work, career development, and a supportive team environment.
- Other info: Join a compassionate team focused on creating welcoming communities.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in social housing and excellent customer service skills required.
Housing Development Manager Hours: 35 hours per week Help Older People Live Independently in Safe, Supportive Communities Are you passionate about making a real difference to people's lives? Do you thrive in a role where no two days are the same, balancing housing management, customer service and resident wellbeing? At Alpha Living, we're looking for a compassionate and proactive Housing Development Manager to join our team. This is an exciting opportunity to support older people to live independently while delivering a high-quality housing management service across our sheltered housing developments. If you enjoy building positive relationships, solving problems and creating welcoming communities, we'd love to hear from you. About the Role As a Housing Development Manager, you will be responsible for delivering an excellent, resident-focused housing management service. Working closely with residents, families, partner agencies and colleagues, you'll ensure our developments remain safe, well-managed and vibrant places to live. You'll be the key point of contact for residents, providing advice and practical support while promoting independence and excellent customer service. What You'll Be Doing Your responsibilities will include:
- Managing day-to-day housing management across sheltered housing developments.
- Supporting residents with tenancy matters, rent accounts, Housing Benefit and Universal Credit claims.
- Welcoming new residents, carrying out tenancy sign-ups and helping them settle into their new home.
- Promoting developments, conducting viewings and working with referral agencies to maximise occupancy.
- Providing advice on housing options, welfare services and support available to residents.
- Building positive relationships with residents, relatives, advocates and external agencies.
- Identifying safeguarding concerns and making appropriate referrals where necessary.
- Maximising rental income and reducing void turnaround times.
- Carrying out health and safety inspections, fire alarm testing, door entry system checks and property inspections.
- Reporting and monitoring repairs and supervising contractors on site.
- Maintaining accurate records using the Civica CX Housing Management System.
- Developing and reviewing resident support plans.
- Line managing Housekeepers within the development.
- Providing cover for colleagues across other developments when required.
- Supporting residents during emergency situations until appropriate services arrive.
- Experience working within social housing.
- Excellent customer service skills.
- Strong written and verbal communication skills.
- Good ICT skills with the ability to use housing management systems.
- Excellent organisational skills and the ability to prioritise a varied workload.
- Ability to work independently and make sound decisions.
- Strong problem-solving skills and the ability to advocate on behalf of residents.
- Commitment to equality, diversity and inclusion.
- Willingness to work flexibly to meet the needs of residents.
- Commitment to continuous professional development.
- Experience within sheltered housing or independent living services.
- Housing qualification.
- Full UK driving licence and access to your own vehicle.
JTRA1_UKTJ
Development Manager in Stafford employer: Alpha Living
At Alpha Living, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for career advancement, all while making a meaningful impact in the lives of older people within our vibrant community. Join us in creating safe, supportive spaces where you can thrive both personally and professionally.
We think you need these skills to ace Development Manager in Stafford
Housing Management
Customer Service
Communication Skills
Problem-Solving Skills
Organisational Skills
ICT Skills
Decision-Making
