At a Glance
- Tasks: Manage housing services for older people, ensuring safety and community wellbeing.
- Company: Alpha Living, dedicated to supporting independent living for older adults.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Join a compassionate team focused on creating welcoming communities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in social housing and excellent customer service skills required.
The predicted salary is between 29000 - 30000 £ per year.
Help Older People Live Independently in Safe, Supportive Communities
Are you passionate about making a real difference to people's lives? Do you thrive in a role where no two days are the same, balancing housing management, customer service and resident wellbeing? At Alpha Living, we're looking for a compassionate and proactive Housing Development Manager to join our team. This is an exciting opportunity to support older people to live independently while delivering a high-quality housing management service across our sheltered housing developments. If you enjoy building positive relationships, solving problems and creating welcoming communities, we'd love to hear from you.
About the Role
As a Housing Development Manager, you will be responsible for delivering an excellent, resident-focused housing management service. Working closely with residents, families, partner agencies and colleagues, you'll ensure our developments remain safe, well-managed and vibrant places to live. You'll be the key point of contact for residents, providing advice and practical support while promoting independence and excellent customer service.
What You'll Be Doing
- Managing day-to-day housing management across sheltered housing developments.
- Supporting residents with tenancy matters, rent accounts, Housing Benefit and Universal Credit claims.
- Welcoming new residents, carrying out tenancy sign-ups and helping them settle into their new home.
- Promoting developments, conducting viewings and working with referral agencies to maximise occupancy.
- Providing advice on housing options, welfare services and support available to residents.
- Building positive relationships with residents, relatives, advocates and external agencies.
- Identifying safeguarding concerns and making appropriate referrals where necessary.
- Maximising rental income and reducing void turnaround times.
- Carrying out health and safety inspections, fire alarm testing, door entry system checks and property inspections.
- Reporting and monitoring repairs and supervising contractors on site.
- Maintaining accurate records using the Civica CX Housing Management System.
- Developing and reviewing resident support plans.
- Line managing Housekeepers within the development.
- Providing cover for colleagues across other developments when required.
- Supporting residents during emergency situations until appropriate services arrive.
What We're Looking For
We're looking for someone who is passionate about delivering outstanding services and who genuinely enjoys working with older people.
- Essential Experience working within social housing.
- Excellent customer service skills.
- Strong written and verbal communication skills.
- Good ICT skills with the ability to use housing management systems.
- Excellent organisational skills and the ability to prioritise a varied workload.
- Ability to work independently and make sound decisions.
- Strong problem-solving skills and the ability to advocate on behalf of residents.
- Commitment to equality, diversity and inclusion.
- Willingness to work flexibly to meet the needs of residents.
- Commitment to continuous professional development.
Desirable
- Experience within sheltered housing or independent living services.
- Housing qualification.
- Full UK driving licence and access to your own vehicle.
Why Join Alpha Living?
At Alpha Living, people are at the heart of everything we do. We are committed to helping older people live independently for longer in safe, welcoming communities. Our colleagues are supported to develop, grow and make a genuine difference every day.
Our Values
- Bold & Brave: We inspire residents and colleagues to grow, learn, innovate and be the best version of themselves.
- Compassionate: We put people first, showing kindness, empathy and respect in everything we do.
- Honest: We are open, inclusive and respectful, valuing everyone's voice and encouraging collaboration.
- Positive: We focus on solutions, embrace challenges and strive to deliver the very best outcomes for our residents and colleagues.
Ready to Make a Difference?
If you're looking for a rewarding role where you can have a meaningful impact on the lives of older people while developing your career in housing management, we'd love to hear from you. Apply today and help us create communities where people can live independently with dignity, confidence and support.
Development Manager in London employer: Alpha Living
At Alpha Living, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for career advancement, all while making a meaningful impact in the lives of older people within our vibrant community. Join us in creating safe, supportive spaces where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Development Manager in London
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Alpha Living.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Alpha Living.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Alpha Living.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Alpha Living. Apply directly through us to stand out!
We think you need these skills to ace Development Manager in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Alpha Living. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Development Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Alpha Living
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Alpha Living. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
