Development Manager - Sheltered Housing

Development Manager - Sheltered Housing

All candidates should make sure to read the following job description and information carefully before applying.

Hours: 35 hours per week

Help Older People Live Independently in Safe, Supportive Communities

Are you passionate about making a real difference to people's lives? Do you thrive in a role where no two days are the same, balancing housing management, customer service and resident wellbeing?

At Alpha Living, we're looking for a compassionate and proactive Development Manager to join our team. This is an exciting opportunity to support older people to live independently while delivering a high-quality housing management service across our sheltered housing developments.

If you enjoy building positive relationships, solving problems and creating welcoming communities, we'd love to hear from you.

About the Role

As a Development Manager, you will be responsible for delivering an excellent, resident-focused housing management service. Working closely with residents, families, partner agencies and colleagues, you'll ensure our developments remain safe, well-managed and vibrant places to live.

You'll be the key point of contact for residents, providing advice and practical support while promoting independence and excellent customer service.

What You'll Be Doing

Your responsibilities will include:

• Managing day-to-day housing management across sheltered housing developments.
• Supporting residents with tenancy matters, rent accounts, Housing Benefit and Universal Credit claims.
• Welcoming new residents, carrying out tenancy sign-ups and helping them settle into their new home.
• Promoting developments, conducting viewings and working with referral agencies to maximise occupancy.
• Providing advice on housing options, welfare services and support available to residents.
• Building positive relationships with residents, relatives, advocates and external agencies.
• Identifying safeguarding concerns and making appropriate referrals where necessary.
• Maximising rental income and reducing void turnaround times.
• Carrying out health and safety inspections, fire alarm testing, door entry system checks and property inspections.
• Reporting and monitoring repairs and supervising contractors on site.
• Maintaining accurate records using the Civica CX Housing Management System.
• Developing and reviewing resident support plans.
• Line managing Housekeepers within the development.
• Providing cover for colleagues across other developments when required.
• Supporting residents during emergency situations until appropriate services arrive.

What We're Looking For

We're looking for someone who is passionate about delivering outstanding services and who genuinely enjoys working with older people.

Essential

• Experience working within social housing.
• Excellent customer service skills.
• Strong written and verbal communication skills.
• Good ICT skills with the ability to use housing management systems.
• Excellent organisational skills and the ability to prioritise a varied workload.
• Ability to work independently and make sound decisions.
• Strong problem-solving skills and the ability to advocate on behalf of residents.
• Commitment to equality, diversity and inclusion.
• Willingness to work flexibly to meet the needs of residents.
• Commitment to continuous professional development.

Desirable

• Experience within sheltered housing or independent living services.
• Housing qualification.
• Full UK driving licence and access to your own vehicle.

Why Join Alpha Living?

At Alpha Living, people are at the heart of everything we do. We are committed to helping older people live independently for longer in safe, welcoming communities.

Our colleagues are supported to develop, grow and make a genuine difference every day.

Our Values

Our recruitment process reflects the values that guide everything we do.

Bold & Brave

We inspire residents and colleagues to grow, learn, innovate and be the best version of themselves.

Compassionate

We put people first, showing kindness, empathy and respect in everything we do.

Honest

We are open, inclusive and respectful, valuing everyone's voice and encouraging collaboration.

Positive

We focus on solutions, embrace challenges and strive to deliver the very best outcomes for our residents and colleagues.

Everyone should have the opportunity to belong

At Alpha Living, we want our colleagues to reflect the diversity of the communities we serve, and we believe different backgrounds, experiences and perspectives make us a stronger organisation. We are committed to equality of opportunity and to creating an inclusive workplace where everyone is treated with dignity and respect. We welcome and encourage applications from people from all backgrounds and all sections of our communities. We recruit based on the skills, experience and potential people bring to the role and do not unlawfully discriminate because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual want our recruitment process to be accessible to everyone. If you need a reasonable adjustment at any stage of the recruitment and selection process, please let us know so that we can support you.

Ready to make a difference? xiskglj

If you're looking for a rewarding role where you can have a meaningful impact on the lives of older people while developing your career in housing management, we'd love to hear from you.

Closing date: 23rd October 2026. We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Therefore, if you are interested, please submit your application as early as pos