At a Glance
- Tasks: Provide 1st Line IT support and troubleshoot tech issues for a global team.
- Company: Join Alpha FMC, a leading consultancy in asset and wealth management.
- Benefits: Enjoy tailored training, merit-based progression, and a profit share bonus scheme.
- Other info: Collaborate with diverse experts and grow your career in a supportive environment.
- Why this job: Be part of a dynamic team and enhance your IT skills while making an impact.
- Qualifications: 2+ years in IT support, strong troubleshooting, and communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Alpha Financial Markets Consulting (Alpha FMC) is the leading global consultancy to the asset and wealth management and insurance industries.
We are a boutique management consulting firm that offers the world’s top asset and wealth managers a competitive edge through our unrivalled expertise and industry insight.
Our firm was founded in 2003 at its London headquarters, and its rapid expansion led to a successful IPO in October 2017.
Our client base covers all of the world’s top 20 and 80% of the top 50 asset managers by AUM, and we have worked with over 870 clients globally.
We are headquartered in the United Kingdom but have 17 offices globally including the United States, Canada, Luxembourg, France, Netherlands, Switzerland, Denmark, Germany, Singapore and Australia.
Globally we employ over 1000 full-time consultants which enables us to provide deep expertise to our extensive client base.
To clients, we’re a trusted partner for change programmes that improve links between their people and processes.
But to our employees, we’re so much more.
Alpha is a rewarding place to work.
A meritocratic environment perfect for building a career.
And an exciting place to meet some great people.
The benefits of working with Alpha
We invest in developing your talent. We run tailored training for all levels, which supports industry-leading qualifications.
Your progress is based on ability not time.
We don’t have promotion quotas, there is no ‘time-at-level’ requirement, no ‘up-or-out’ policy; just a plain and simple meritocracy where everyone progresses as their abilities and results dictate.
You’ll work with great people.
Our projects are complex and require a range of skillsets to solve the challenges we face.
You’ll collaborate with people who have a range of expertise – which will help develop yours.
You share in our success. We have a profit share bonus scheme that shares our corporate success and gets great feedback from staff
Overview
The IT Support Analyst at Alpha FMC is responsible for ensuring the smooth and secure operation of our IT systems, both in our offices and for remote employees worldwide, working with a 3rd party vendor that provides a managed 1st Line IT Service Desk.
This role plays a critical part in providing responsive and high-quality technical support to our global workforce.
Key Responsibilities
- Provide timely and efficient deskside 1st Line IT Support, both in the London office and for remote employees, in collaboration with a 3rd party vendor for managed 1st Line IT Service Desk.
- Diagnose and resolve hardware, software, and network issues, escalating to higher levels of support as needed.
- Manage, prioritise, and track support requests using our trouble ticketing system.
- Support a range of IT equipment, including laptops, mobiles, printers, and peripherals.
- Collaborate with the Alpha IT team and key business stakeholders to ensure IT policies, procedures, and best practices are adhered to.
- Assist with onboarding and offboarding processes for employees, ensuring smooth transitions.
- Maintain and troubleshoot audio and video conferencing equipment.
- Provide 1 st
Line IT Support for device networking and security applications – for example laptop client installation / set-up and user issue troubleshooting
- Assist in the implementation of IT projects and upgrades as needed.
- Keep up-to-date with industry best practices and emerging technologies.
Key Skills and Qualifications
- 2+ years of experience in a similar IT support role.
- Strong troubleshooting skills and the ability to think logically and critically.
- Good communication skills to effectively interact with end-users, team members, internal customers and vendors.
- Good problem-solving skills.
- Ability to work independently and as part of a team.
Technology Requirements
- Strong knowledge of Microsoft Windows operating systems.
- Proficiency in Microsoft Office 365 suite, Active Directory and Azure Infrastructure support.
- Familiarity with other common business software and cloud-based services (e. g. Slack, Box, Zoom, Jira, Asana).
- Experience with remote desktop support tools and remote access technologies.
- Familiarity with IT Service Management and ticketing systems (e. g. Halo).
- Proficiency in Microsoft Office 365 and Azure Active Directory.
- Understanding of cloud-based collaboration tools (e. g., Microsoft Teams, Slack).
- Practical knowledge of device IT security set-up, preferably with expertise in Palo Alto and Zscaler technologies.
- Basic knowledge of general IT security industry best practices.
UK - BusOps - Junior IT Support Engineer employer: Alpha Financial Markets
Alpha Financial Markets Consulting is an exceptional employer, offering a dynamic and meritocratic work environment that fosters professional growth and collaboration. With tailored training programmes and a profit share bonus scheme, employees are empowered to develop their skills and share in the company's success. Located in London, our headquarters provides a vibrant atmosphere where you can work alongside talented individuals on complex projects, making it a rewarding place to build your career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land UK - BusOps - Junior IT Support Engineer
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like Alpha Financial Markets!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like Alpha Financial Markets.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace UK - BusOps - Junior IT Support Engineer
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at Alpha Financial Markets and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at Alpha Financial Markets
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at Alpha Financial Markets.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like Alpha Financial Markets will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
