At a Glance
- Tasks: Provide 1st Line IT support and troubleshoot tech issues for a global workforce.
- Company: Join Alpha FMC, a leading consultancy in asset and wealth management.
- Benefits: Enjoy tailored training, merit-based progression, and a profit share bonus scheme.
- Other info: Collaborate with diverse experts and grow your career in a supportive environment.
- Why this job: Be part of a dynamic team solving complex challenges with cutting-edge technology.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and good communication.
The predicted salary is between 27000 - 33000 £ per year.
Alpha Financial Markets Consulting (Alpha FMC) is the leading global consultancy to the asset and wealth management and insurance industries.
We are a boutique management consulting firm that offers the world’s top asset and wealth managers a competitive edge through our unrivalled expertise and industry insight.
Our firm was founded in 2003 at its London headquarters, and its rapid expansion led to a successful IPO in October 2017.
Our client base covers all of the world’s top 20 and 80% of the top 50 asset managers by AUM, and we have worked with over 870 clients globally.
We are headquartered in the United Kingdom but have 17 offices globally including the United States, Canada, Luxembourg, France, Netherlands, Switzerland, Denmark, Germany, Singapore and Australia.
Globally we employ over 1000 full-time consultants which enables us to provide deep expertise to our extensive client base.
To clients, we’re a trusted partner for change programmes that improve links between their people and processes.
But to our employees, we’re so much more.
Alpha is a rewarding place to work.
A meritocratic environment perfect for building a career.
And an exciting place to meet some great people.
The benefits of working with Alpha
We invest in developing your talent.
We run tailored training for all levels, which supports industry-leading qualifications.
Your progress is based on ability not time.
We don’t have promotion quotas, there is no ‘time-at-level’ requirement, no ‘up-or-out’ policy; just a plain and simple meritocracy where everyone progresses as their abilities and results dictate.
You’ll work with great people.
Our projects are complex and require a range of skillsets to solve the challenges we face.
You’ll collaborate with people who have a range of expertise — which will help develop yours.
You share in our success.
We have a profit share bonus scheme that shares our corporate success and gets great feedback from staff
Overview
The IT Support Analyst at Alpha FMC is responsible for ensuring the smooth and secure operation of our IT systems, both in our offices and for remote employees worldwide, working with a 3rd party vendor that provides a managed 1st Line IT Service Desk.
This role plays a critical part in providing responsive and high-quality technical support to our global workforce.
Key Responsibilities
- Provide timely and efficient deskside 1st Line IT Support, both in the London office and for remote employees, in collaboration with a 3rd party vendor for managed 1st Line IT Service Desk.
- Diagnose and resolve hardware, software, and network issues, escalating to higher levels of support as needed.
- Manage, prioritise, and track support requests using our trouble ticketing system.
- Support a range of IT equipment, including laptops, mobiles, printers, and peripherals.
- Collaborate with the Alpha IT team and key business stakeholders to ensure IT policies, procedures, and best practices are adhered to.
- Assist with onboarding and offboarding processes for employees, ensuring smooth transitions.
- Maintain and troubleshoot audio and video conferencing equipment.
- Provide 1st Line IT Support for device networking and security applications — for example laptop client installation / set-up and user issue troubleshooting
- Assist in the implementation of IT projects and upgrades as needed.
- Keep up-to-date with industry best practices and emerging technologies.
Key Skills and Qualifications
- 2+ years of experience in a similar IT support role.
- Strong troubleshooting skills and the ability to think logically and critically.
- Good communication skills to effectively interact with end-users, team members, internal customers and vendors.
- Good problem-solving skills.
- Ability to work independently and as part of a team.
Technology Requirements
- Strong knowledge of Microsoft Windows operating systems.
- Proficiency in Microsoft Office 365 suite, Active Directory and Azure Infrastructure support.
- Familiarity with other common business software and cloud-based services (e. g. Slack, Box, Zoom, Jira, Asana).
- Experience with remote desktop support tools and remote access technologies.
- Familiarity with IT Service Management and ticketing systems (e. g. Halo).
- Proficiency in Microsoft Office 365 and Azure Active Directory.
- Understanding of cloud-based collaboration tools (e. g., Microsoft Teams, Slack).
- Practical knowledge of device IT security set-up, preferably with expertise in Palo Alto and Zscaler technologies.
- Basic knowledge of general IT security industry best practices.
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UK - BusOps - Junior IT Support Engineer employer: Alpha Financial Markets Consulting
Alpha FMC is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets expertise in financial services consulting. With a strong focus on employee growth, we provide comprehensive training and development programmes, competitive salaries, and a culture that encourages collaboration and mentorship. Join us to lead impactful technology due diligence engagements while enjoying a generous benefits package, including profit-sharing and extensive paid time off.
Contact Details:
Alpha Financial Markets Consulting Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land UK - BusOps - Junior IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Alpha Financial Markets Consulting values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Alpha Financial Markets Consulting might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Alpha Financial Markets Consulting!
✨Direct Apply to Alpha Financial Markets Consulting
Let's not forget to apply directly through the Alpha Financial Markets Consulting website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace UK - BusOps - Junior IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Alpha Financial Markets Consulting.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Alpha Financial Markets Consulting. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Alpha Financial Markets Consulting
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
