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- Tasks: Lead customer support, troubleshoot issues, and enhance data quality for top asset managers.
- Company: Aiviq, a cutting-edge fintech company transforming financial services.
- Benefits: Competitive salary, flexible working, mentorship, and growth opportunities.
- Other info: Collaborative culture with clear career progression in a growing company.
- Why this job: Join a dynamic team and make a real impact in the fintech industry.
- Qualifications: Strong technical skills, customer-facing experience, and proficiency in SQL.
The predicted salary is between 45000 - 55000 £ per year.
Aiviq is a cutting-edge fintech company revolutionising financial services and asset management. We empower the world's leading asset managers with data-driven insights and innovative technology solutions. Our cloud-based platform transforms complex financial data into actionable intelligence, addressing critical challenges in client data quality and insights.
About the opportunity
We’re investing in our Customer Services capability, both by building out the team and implementing the tools to be able to deliver industry leading service to our customers in a scalable and sustainable way. We are looking for a Senior Customer Services Analyst to build out our Customer Services capability. Successful candidates should be highly customer focused with strong communication and a problem-solving mindset. They should also be able to support the diagnosis and resolution of complex customer data and system challenges.
What you will be doing
- Chair regular meetings with Aiviq’s Investment Manager customers; understanding how they can use Aiviq’s products to achieve success
- Trouble-shoot system failures and investigate customer queries
- Build and maintain data connectors for existing and/or new data sources
- Support release testing on new features and enhancements prior to customer releases
- Ensuring that process documentation is kept up to date
- Work with other teams at Aiviq to automate Customer Services activities
What you will need
- A strong technical skill set coupled with experience of working in customer facing roles
- Proficiency in SQL and experience of supporting or developing computer systems
- Experience with undertaking analysis of complex data or technical issues, and managing technical teams to resolve issues
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Willingness to work independently with minimal supervision, taking initiatives to address challenges
- Experience with the Microsoft Office suite (particularly Excel) and data analysis skills
- Experience in Asset Management industry is preferred but not mandatory
What we look for
- A passion for customer success and building strong, long-lasting customer relationships
- Strong team-oriented leadership skills and proven track record managing others
- A desire to foster a culture of collaboration and teamwork, embodying Aiviq’s core values of collaboration, openness, innovation and respect in all interactions
- People who think differently, bring an open mind and diversity of thought
What we offer
- Growth opportunities in a supportive, collaborative environment
- Exposure to cutting-edge fintech, cloud-based technologies, and AI-augmented workflows
- Work on critical data quality challenges for leading asset managers
- Mentorship from experienced product managers
- Competitive salary, benefits, and flexible working arrangements
- Clear career progression pathway in a growing fintech company
Aiviq is a growing UK-based FinTech, specialising in developing SaaS products for the world's investment Managers. We are part of Alpha Financial Markets Consulting Plc, a leading global provider of specialist consultancy services to the financial services industry.
Senior Customer Services Analyst employer: Alpha Financial Markets Consulting
Contact Detail:
Alpha Financial Markets Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Services Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Aiviq on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Senior Customer Services Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your SQL skills and understanding common customer service challenges in the fintech space. We want to see how you can tackle complex data issues, so be ready to share examples from your past experiences.
✨Tip Number 3
Show off your problem-solving mindset! During interviews, highlight specific instances where you've successfully resolved customer queries or improved processes. This will demonstrate your ability to thrive in a customer-focused role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining Aiviq and being part of our innovative team.
We think you need these skills to ace Senior Customer Services Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Services Analyst. Highlight your customer-facing experience and technical skills, especially in SQL and data analysis. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer success and how your problem-solving mindset aligns with Aiviq's mission. Let us know why you're excited about this opportunity!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use professional language but keep it friendly – we love a bit of personality! Remember, we’re looking for someone who can connect with our customers.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Alpha Financial Markets Consulting
✨Know Your Customer Service Inside Out
Before the interview, make sure you understand Aiviq's products and how they empower asset managers. Familiarise yourself with common customer service challenges in fintech and think about how you can address them. This will show your passion for customer success and your readiness to contribute.
✨Brush Up on Your Technical Skills
Since the role requires a strong technical skill set, be prepared to discuss your experience with SQL and any relevant systems you've supported or developed. Consider bringing examples of complex data issues you've resolved in the past to demonstrate your problem-solving mindset.
✨Showcase Your Communication Skills
Aiviq values strong communication, so practice articulating your thoughts clearly and concisely. Think about how you can convey complex information simply, as you'll need to chair meetings with investment managers and troubleshoot queries effectively.
✨Emphasise Teamwork and Collaboration
Highlight your experience working in teams and how you've fostered collaboration in previous roles. Aiviq is looking for someone who embodies their core values, so be ready to share examples of how you've contributed to a positive team culture and worked towards common goals.